Customer Experience
hace 3 semanas
WE CONNECT YOUR TALENT WITH FOREING COMPANIES
1-TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS
2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
4. COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
5. MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER
6. ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
7. ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
8. KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
9. PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE
10. MAKING SUITABLE PAYMENT ARRANGEMENTS FOR OUR CUSTOMERS THAT ARE PAST DUE
11. APPLY EARLY-STAGE COLLECTION NEGOTIATION TACTICS TO KEEP CUSTOMERS CURRENT OR LOWER IN THE DELINQUENCY STAGE
**Salary**: $16,500.00 - $21,000.00 per month
**Language**:
- ENGLISH (required)
Work Location: In person
Expected Start Date: 14/06/2023
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