Customer Experience

hace 3 semanas


Zapopan, México SQUALO A tiempo completo

Importante empresa de moda, ubicada cerca del mercado del mar en Zapopan, Jal., se encuentra en búsqueda de talento para su equipo de trabajo, únete como:
**CUSTOMER EXPERIENCE (Atención a clientes en línea)**

**Requisitos**:

- Sexo indistinto
- Licenciatura trunca en Administración de Empresas, Marketing, Comercio o carrera afín.
- Experiência comprobable mínimo de 6 meses en puesto de atención a clientes en piso, online o telefónica
- Manejo de Office nível intermedio
- Gusto por el giro têxtil y los deportes outdoor (preferentemente surf)
- Deseable manejo de plataformas de tienda en línea (preferentemente Shopify)
- Proactivo (a), responsable, tolerante a la frustración, facilidad de palabra, buen manejo de inteligencia emocional.

**Actividades generales**:

- Dudas, preguntas, solución de conflictos a clientes

2.Entrega de pedidos al área de almacén y logística
- Cargar pedidos de shopify a ERP.
- Creación de guías de envío regular, express o de retorno.
- Revisión y control de pedidos completos e incompletos.

3.Servicio post venta
- Revisión de recepción de pedidos al cliente
- Generar cupones de recompra con vigencia

4.Facturación de pedidos semanales y mensuales.
- Manejo de base de datos y reportes de clientes minoristas.

**Ofrecemos**:
Horario de trabajo lunes a viernes

Prestaciones de ley

Excelente ambiente de trabajo

Tipo de puesto: Tiempo completo

Salario: $8,500.00 al mes

Horario:

- Lunes a viernes

Lugar de trabajo: Empleo presencial


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