Service Desk L1

hace 2 semanas


Guadalajara, México Epsilon Solutions A tiempo completo

Empresa global de servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición**:Service DesK L1**
- Escolaridad: Bachillerato o Preparatoria concluida
- Inglés fluido indispensable

**Experiência**:

- **1 año de experiência**

**Conocimientos**:

- Experiência con: Citrix, ServiceNow, Active Directory y conexiones a VPNs
- Inglés indispensable conversacional
- Clasificar las Llamadas de Servicio de acuerdo a las opciones especificadas.
- Dirigir los problemas al personal de soporte informático interno de 2do y 3er nível utilizando artículos de la base de conocimientos.
- Coordinarse con los níveles 2 y 3 y con el personal de soporte que proporciona la resolución de problemas de hardware/software/red.

Zona de trabajo: GDL (Minerva)

**Beneficios**:

- Esquema 100% nómina.
- Contrato indefinido
- SGMM
- Fondo de ahorro 13%
- Vales de despensa 10%
- Póliza de vida
- Póliza Dental
- Vacaciones: 12 días
- Aguinaldo: 30 días
- Oportunidad de crecimiento

Horario:

- Turno fijo de noche 9:00 pm 6: 00 am
- Turno de 9 horas

Tipo de puesto: Tiempo completo

Salario: $17,500.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Prestaciones:

- Días de paternidad superiores a los de la ley
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa

Idioma:

- Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial
- Health insurance



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