Service Desk L1
hace 2 semanas
Empresa global de servicios tecnológicos, estamos conectados con las mejores empresas globales.Somos el enlace laboral de atracción de talento TI en México.Estamos en búsqueda de talento para la posición**:Service DesK L1**
- Escolaridad: Bachillerato o Preparatoria concluida
- Inglés fluido indispensable
**Experiência**:
- **1 año de experiência**
**Conocimientos**:
- Experiência con: Citrix, ServiceNow, Active Directory y conexiones a VPNs
- Inglés indispensable conversacional
- Clasificar las Llamadas de Servicio de acuerdo a las opciones especificadas.
- Dirigir los problemas al personal de soporte informático interno de 2do y 3er nível utilizando artículos de la base de conocimientos.
- Coordinarse con los níveles 2 y 3 y con el personal de soporte que proporciona la resolución de problemas de hardware/software/red.
Zona de trabajo: GDL (Minerva)
**Beneficios**:
- Esquema 100% nómina.
- Contrato indefinido
- SGMM
- Fondo de ahorro 13%
- Vales de despensa 10%
- Póliza de vida
- Póliza Dental
- Vacaciones: 12 días
- Aguinaldo: 30 días
- Oportunidad de crecimiento
Horario:
- Turno fijo de noche 9:00 pm 6: 00 am
- Turno de 9 horas
Tipo de puesto: Tiempo completo
Salario: $17,500.00 al mes
Horario:
- Lunes a viernes
- Turno de 10 horas
Prestaciones:
- Días de paternidad superiores a los de la ley
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa
Idioma:
- Inglés avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial
- Health insurance
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