Service Desk l

hace 2 semanas

Guadalajara, México Plexus A tiempo completo

Purpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to identify and resolve issues as well as provide effort to technology projects that promote the Plexus philosophy and business objectives.

Key Job Accountabilities:

Provide high quality service via phones, e-mails as a receiver and caller for supported applications and technologies.Ensures user satisfaction by resolving moderate operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures.Escalate and route calls and tickets to second level support per defined processes.Be the first point of contact in order to get the proper visibility for IT issues and get the right people involved.Provide level one problem analysis, problem determination, and problem resolution for IT systems.

Additional Accountabilities:

Meet commitments to customer.Display time flexibility towards shift as required.Fulfill service request form appropriately for the customers.Participate in the weekend/holiday on-call rotation.Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Understand the impact of attitude in handling calls professionally.Effectively deal with job stress, angry callers, and upset customers; use the most appropriate way to communicate with different behavior types on the telephone.Apply the elements of building positive rapport with different types of customers over the phone.Apply appropriate actions to effectively control a telephone call.Minimal travel may be required to meet the needs of the business.Additional duties as assigned.

Education/Experience Qualifications:

A minimum of a Bachelor’s degree is required; a Bachelor’s degree in information technology is preferred. One (1) year of related experience is required; One (1) or more years of related experience is preferred. 

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.


Other Qualifications:

Basic Computer SkillsBasic Decision making, Problem Solving SkillsAdvanced Verbal and Written Communication SkillsThe ability to diagnose, troubleshoot and resolve (follow up) issues over the phone in a fast-paced, dynamic environmentCommitment to service center successExceptional customer service, listening, problem solving, time management/organizational and interpersonal skillsAbility to work closely with other team members and departmentsPerformance Standards: Employee may be reviewed at least annually on his/her ability to achieve the outcomes stated about. Additionally, the company will provide the employee all internal training courses necessary to do the job. The employee must work safely at all times and maintain the confidentiality of all department, company, and customer informationCall Management SoftwareAsset Management SoftwareIncident Management SoftwareGeneral office equipment and materials

Work Environment:

The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

  • Service Desk

    hace 1 mes

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talent as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk

    hace 1 mes

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Service Desk Analyst

    hace 1 mes

    Guadalajara, México JAMY INTERACTIVE A tiempo completo

    **Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

  • Service Desk Analyst

    hace 4 días

    Guadalajara, México Wipro A tiempo completo

    Role Purpose Maintaining, analyzing, troubleshooting, Hardware and software, cosumer service Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used...

  • Service Desk

    hace 4 días

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk Team Leader

    hace 2 semanas

    Guadalajara, Jal., México Optimas A tiempo completo

    Service Team Leader Monterrey, NL About Optimas: Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the Fastener Industry for over 50...

  • Service Desk Analyst

    hace 4 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    ONSITE POSITION IN GUADALAJARA - MEXICOWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We...

  • IT Service Desk Technician

    hace 2 días

    Guadalajara, México Cognizant A tiempo completo

    **We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

  • Service Desk L1

    hace 4 semanas

    Guadalajara, México Epsilon Solutions A tiempo completo

    **Vacante para la empresa Epsilon Solutions en Guadalajara, Jalisco**: L1 Service Desk support **Job Description**: Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles. Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution. **Skills**:2-3 years of experience in...

  • Service desk

    hace 4 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...

  • Service desk

    hace 5 días

    Guadalajara, México Wipro A tiempo completo

    About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...

  • Service Desk Analyst

    hace 5 días

    Guadalajara, México Wipro A tiempo completo

    ONSITE POSITION IN GUADALAJARA - MEXICOWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We...

  • IT Service Desk Technician

    hace 4 días

    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Service Desk l

    hace 2 semanas

    Guadalajara, Jalisco, México Plexus Corp. A tiempo completo

    Purpose Statement: Provide level one support to help users identify and solve problems, deliver technical support to Plexus global user community to ensure seamless operation of applications, systems, networks. Collaborate with IT personnel, vendors, and business partners to resolve issues and contribute to technology projects supporting the Plexus...

  • Service Desk

    hace 4 semanas

    Guadalajara, México Dresden Partners A tiempo completo

    En Dresden Partners buscamos tu talento como **Service Desk L1 / Help Desk / GDL.** Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios integrales. **Requisitos**: - Inglés...

  • Sr Analyst, IT

    hace 2 días

    Guadalajara, México BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Service Desk l

    hace 2 semanas

    Guadalajara, México Plexus Corp. A tiempo completo

    Purpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...

  • Jr Service desk

    hace 4 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build...

  • Jr Service desk

    hace 5 días

    Guadalajara, México Wipro A tiempo completo

    Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build...

  • Service Desk y Soporte

    hace 1 mes

    Guadalajara, México EMPRESA SOCIA DE AMEDIRH A tiempo completo

    Empresa socia de Amedirh solicita “SERVICE DESK Y SOPORTE” **Requisitos**: - Licenciatura o Ingeniería en Sistemas, Informática o afín. - 2 años de experiência en puesto similar. **CONOCIMIENTOS** - Microsoft Dynamics GP, Microsoft AD. - Centinel One, VPN Client, Harware Bios, Gestion de Anydesk, DAmeware, Teamviwer, Control de Inventarios,...