T4 Support Engineer

hace 2 semanas


Desde casa, México Luxoft A tiempo completo

**Project** Description**:
The project scope is the development, maintenance, and support for a single-server solution for large contact centers supporting up to 30,000 concurrent agents created by a leading contact center solution vendor.

**Responsibilities**:

- Communicate with corporate customers in order to find solutions for technical problems.
- Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution.
- Engage other internal teams if needed to provide a resolution.

**Skills**:
Must have
- Networking
- Linux
- OOP( C++, Java) basic
- Advanced level of English (spoken and written)

Nice to have
- Telecom background
- Virtualization, Docker
- Avaya products knowledge
- Scripting knowledge (bash)
- Support experience or any other direct customer interaction

**Languages**:
English: C1 Advanced

**Seniority**:
Regular

**Relocation package**:
If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL3)

Ref Number

VR-97247


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