Technical Customer Support

**Job Summary** - This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems,...

**Job Summary** - This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive...

As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity...

General information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 39464 - Description & RequirementsAs a Technical Support Analyst, you will be a team member in the Global Support organization and you will provide responsive, world-class, quality support to customer accounts for Infor’s products. This position is for...

**Job Summary** - This role is responsible for offering comprehensive software services focused on proactive and reactive services for mission critical customers and for enhancing customer satisfaction by addressing their requirements, providing guidance, and resolving challenges within established procedures. The role monitors operational performance,...

An American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...

An American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for: **Bilingual Technical Support Representative** **English 100% conversational** Required academic level: Systems engineering, mechatronics, electronics. Skilled at offering clients...

**Technical Support (Tier 2)**: **Remote, Mexico**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** - Troubleshoot complex issues and...

**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...

Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

**We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

**About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...

Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

General information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 39048 - Description & RequirementsA Day in The Life Typically Includes: - Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system. - Manage SQL Server to replicate customer issues as...

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

As a tech-savvy Technical Support Agent, you will work with our clients to ensure successful usage of our products and services, including industry-leading Learning Management System, as well as managed virtual events. Our Technical Support Agent’s achieve this through understanding our various web-based platforms and relying on their technical knowledge...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...

**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**: **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our...