Collections Billing Administrator

hace 4 días

Saltillo, México SKIDATA A tiempo completo

**Job Title**:Customer Billing Administrator

**Department**:Service (Customer Support)

**Reports to**:Customer Support Manager

**FLSA Status**:Non -Exempt

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following, but are not limited to:

- Monitor, review and audit service orders for accuracy to ensure timely and accurate revenue recognition and close of orders in service management queue.
- Communicate with customers regarding service order and billing accuracy.
- Perform service order verification and processing in accordance with established policies and procedures.
- Serve as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management.
- Interface with multiple internal departments to maintain the integrity of functional data.
- May prepare and distribute department reports, regarding uptime, response time and service/site history
- Answer inbound calls in accordance with established metrics while delivering positive customer service
- Process and resolve service tooling issues with billing/invoicing in accordance with established policies and
- procedures.
- Ensure customer service orders meet regulatory procedures and guidelines.
- Enhance profitability and growth through achieving the departments goals and objectives.
- Perform other related duties, projects and tasks as assigned.
- May participate in On-Call or After-Hours Support program.
- Flexible schedule.

**QUALIFICATIONS**

This is an experienced level position within the Service/Customer Support Department.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or
- accounting support role for a mid to large size company. Experience working in a high-volume call center preferred.
- Exceptional customer service skills.
- Solid math skills and the ability to make quick and accurate math calculations is essential for job success.
- Intermediate knowledge or background in accounting.
- Must have strong critical-thinking skills to be able to quickly analyze, isolate and resolve billing issues.
- Proficiency in Microsoft Word, Excel, PowerPoint and experience using Service Management software or ERP system is a plus.
- Excellent English communication skills (verbal and written).
- Fluency in Spanish verbal and written) a plus.
- Must possess aptitude to learn new technologies.

**EDUCATION / EXPERIENCE**

High school diploma or higher educational degree (Associates or, BA/BS etc.) in Business or Accounting or related field. A minimum of 5+ year’s experience working in a service support environment working in a customer service, billing or

accounting support role for a mid to large size company. Experience working in a high-volume call center preferred. Or an acceptable equivalent combination of education and experience.

**CERTIFICATES, LICENSES, REGISTRATIONS**

Billing or Accounting Certifications a plus.

**SCHEDULE**

Monday through Friday - Available 8am - 5pm. Saturday and Sundays - Possible with advance notification. May participate in On-Call or After-Hours Support program. Supervisor will give as much advance notice as possible and make an effort to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
- SKIDATA recognizes people as our most valuable asset_ _Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays. _

SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA’s goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.

Pay: $25,000.00 - $30,000.00 per month

Ability to commute/relocate:

- 66266, San Pedro Garza García, N. L.: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 66266, San Pedro Garza García, N. L.

  • Gpo Billing

    hace 4 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** JCI is looking for a high-energy and experienced individual to lead the transformation of its Client Billing Teams for its Global Retail Division. This business is being prepared for divestment from the parent group and is expected to go through a period of significant investment, growth, and improvement. You will lead a cross functional...

  • Collections Analyst- Portuguese

    hace 1 semana

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** **What you will do**: - Job Scope & Purpose: _ By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable and sustainable world. As a globally diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000...

  • Finance Analyst

    hace 4 días

    Saltillo, México Johnson Controls International A tiempo completo

    **What you will do** As an Order to Cash (OTC) Analyst you will work closely with our customers, performing and monitoring ensure accurate Billing and Collection activities; constantly working on maximizing timely and efficient payment from our customers across. **How you will do it** - Be responsible for activities related to a broad cross-section of...

  • Service & Client Coordinator - Administrator

    hace 4 días

    Saltillo, México SKIDATA A tiempo completo

    **Job Title**:Service & Client Coordinator - Administrator **Department**:Service (Customer Support) **Reports to**:Customer Support Manager SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world....

  • OTC Americas Rpo

    hace 5 días

    Saltillo, México Johnson Controls A tiempo completo

    **Job Details** JCI is looking for a high-energy and experienced individual to lead the America’s Invoice to Collection organization of ~75 people for its Global Retail Division. This business is being prepared for divestment from the parent group and is expected to go through a period of significant investment, growth, and improvement. The processes...

  • Senior Biller

    hace 5 días

    Saltillo, México Johnson Controls A tiempo completo

    Create your next opportunity as Senior Biller and join our Order to Cash department in San Pedro, Mexico. **What you will do? Job Scope & Purpose**: **How you will do it? Essential Job Responsibilities**: - Provide same-day billing with 97% productivity levels and QA goal consistently - Validate process guidelines and requirements are met - Resolve...

  • Gerente de Administración y Finanzas

    hace 2 meses

    Saltillo, México COBALT A tiempo completo

    **Puesto: Financial Controller** LOCATION: Saltillo, Coah **JOB DUTIES INCLUDE**: - Month end closing and dealing with day to day financial and accounting operations - Overseeing day-to-day book-keeping such as daily journal entries, daily bank account reconciliations. - Participating directly in the billing process to ensure completeness of invoicing,...

  • (Cen) IT Regional Scac Services and Delivery

    hace 2 semanas

    Saltillo, México CEMEX A tiempo completo

    The SCA&C IT Services and Delivery Administrator is primarily responsible for the technology business management office. The role covers IT financials, regional vendor management, IT asset administration, and IT budget control. It also includes coordinating the executive support function to be delivered by the outsourcing partner. Primordial to the role is...

  • (Cen) IT Regional Scac Services and Delivery

    hace 1 mes

    Saltillo, México CEMEX A tiempo completo

    The SCA&C IT Services and Delivery Administrator is primarily responsible for the technology business management office. The role covers IT financials, regional vendor management, IT asset administration, and IT budget control. It also includes coordinating the executive support function to be delivered by the outsourcing partner. Primordial to the role is...

  • Netsuite Administration

    hace 3 días

    Saltillo, México Prodensa A tiempo completo

    Important company dedicated to the food sector (manufacturing and marketing of sweets) is looking for: NetSuite Admin - Monterrey, Mexico **Responsibilities**: Manage NetSuite at newly opened subsidiary Work with process owners to understand and support their use of NetSuite Assist with analysis, reporting, continuous improvement, change management, and...

  • Contract Accounting

    hace 2 meses

    Saltillo, México Johnson Controls A tiempo completo

    What will you do? We are committed to help our customers win and creating greater value for all our stakeholders in everything that we do. Create your next professional journey as a Contract Accountant within our Order Operations department in San Pedro, Mexico. How will you do it? - Complete Booking (Contract rlease & maintenance) activities for a...

  • Netsuite Admin

    hace 2 meses

    Saltillo, México Grupo Prodensa A tiempo completo

    Important company dedicated to the food sector (manufacturing and marketing of sweets) is looking for: **NetSuite Admin - Monterrey, Mexico** **Responsibilities** - Manage NetSuite at newly opened subsidiary - Work with process owners to understand and support their use of NetSuite - Assist with analysis, reporting, continuous improvement, change...

  • Netsuite Admin

    hace 5 horas

    Saltillo, México Grupo Prodensa A tiempo completo

    Important company dedicated to the food sector (manufacturing and marketing of sweets) is looking for: **NetSuite Admin - Monterrey, Mexico** **Responsibilities** - Manage NetSuite at newly opened subsidiary - Work with process owners to understand and support their use of NetSuite - Assist with analysis, reporting, continuous improvement, change...

  • 10502: Customer Service Rep I

    hace 1 mes

    Saltillo, México FedEx Freight Mexico A tiempo completo

    FedEx Freight Mexico - Operations - RC500527 - Full Time - Regular - No - San Pedro Garza Garcia, Mexico **POSITION OVERVIEW**: Perform a variety of customer service duties to support FXF Mexico operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution...

  • International Accounting Manager

    hace 2 semanas

    Saltillo, México AIT Worldwide Logistics, Inc. A tiempo completo

    Sobre AIT: AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global...