Customer Service Representative
hace 1 mes
About the Role:
We are seeking a Customer Service Representative to join our Engagement Centre team in Monterrey, Mexico. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to resolve their inquiries and issues.
Key Responsibilities:
- Provide timely and effective customer service via phone, email, and chat
- Handle customer complaints and resolve issues in a professional and courteous manner
- Assist customers with product inquiries, orders, and returns
- Collaborate with internal teams to resolve complex issues and provide seamless customer experiences
- Meet or exceed customer service metrics and quality standards
Requirements:
- At least 2 years of customer service experience
- Inbound and outbound customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- C1 English level
What We Offer:
British American Tobacco offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for career growth and development, as well as a dynamic and inclusive work environment.
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