Senior Customer Service Representative

hace 14 horas


Monterrey, Nuevo León, México Citigroup Inc. A tiempo completo
About Citigroup Inc.

Citigroup Inc. is a global financial institution dedicated to helping individuals, families, and businesses achieve their financial goals.

Job Overview

We are seeking an experienced Senior Customer Service Representative to join our team in this entry-level position responsible for executing customer service activities while ensuring adherence to the company's policies and guidelines.

Estimated Salary:

$45,000 - $65,000 per year, based on location and experience.

Key Responsibilities:
  • Conduct client verifications and address account-related inquiries in a timely and professional manner.
  • Process transactions and cross-sell an expansive set of products and services to existing and new clients.
  • Resolve inquiries and manage client issues based on empowerment grid.
Required Skills and Qualifications:
  • 0-2 years of relevant experience in customer service or a related field.
  • Proficient in Microsoft Office and effective written and verbal communication skills.
  • Influencing and relationship management skills with a focus on delivering exceptional customer experiences.
  • Bachelor's/University degree or equivalent experience.
About This Role

This is an exciting opportunity for a motivated individual to join our team and contribute to providing world-class customer service. If you have a passion for delivering excellent service and a strong work ethic, we encourage you to apply.



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