Account Executive

hace 5 días

Ciudad de México DXC Technology A tiempo completo

Our DXC account teams advise, create, orchestrate, and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights, and experience to create a plan for addressing those needs._

**About this role**:
Responsible for the quality, magnitude, and effectiveness of contractual relationships between the company and the customer. In concert with the company sales teams & delivery teams, cooperates in building effective business relationships between the company & the customer. The Client Manager leads the contract account team to meet the customer’s requirements for quality, speed, and cost while meeting the company's internal metrics in terms of financials and customer satisfaction. Serves as the contract’s principal representative to the customer, making business decisions and contractual commitments on behalf of the company. Responsible for revenue, profit, and increasing the business volume by increasing the depth and breadth of the company’s offerings.

**What You’ll Do**:

- Accountable for the financial performance of the contract - in terms of Revenue Margin and Growth potential on the portfolio of contracts.
- Accountable for customer satisfaction with respect to annuity or outsourcing services.
- Establish yearly budgets and control expenses to achieve financial goals.
- Lead more complex business negotiations or portions of extremely large contracts.
- Develop strategies and processes with the customer in areas such as performance metrics and measures, escalation change management, and communication.
- Manage larger team(s), manager(s) of teams, area(s), or customer(s) with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.
- Accountable for the financial performance of the contract - in terms of Revenue Margin and Growth potential on the portfolio of contracts.
- Accountable for customer satisfaction with respect to annuity or outsourcing services.
- Establishes yearly budgets and controls expenses to achieve financial goals.
- Lead complex business negotiations or portions of extremely large contracts.
- Directs the planning, assessment, and development of new business opportunities in partnership with company sales.
- Develops and nurtures senior management or executive-level relationships with the customer.
- Develops strategies and processes with the customer in areas such as performance metrics and measures, escalation change management, and communication.
- Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders.
- Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customers, the company, service providers, and partners.
- Leads the Customer Management Office which includes the Account Delivery Manager. Generates additional revenue thru "product pull-thru" after an MS outsourcing.

**Who you are**
- Bachelor's Degree or equivalent combination of education and experience.
- 3-5 years of Client Mgmt. & 10 + years of industry experience.
- Track record of managing somewhat complex Portfolio of Annuity Services deals up to $50 million+ per annum.
- Experience in large revenue deals to include a combination of multi-country/ business unit/product lines.
- Proven track record in business P&L management, financial concepts, and contract law.
- Experience managing a business in start-up and growth phases.
- Experience in developing executive-level customer relationships including very good negotiation, presentation, and communication skills at executive levels.
- Proven track record in leading large, virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity, and setting up internal networks.

In addition to the basic qualifications noted above, we find that individuals who are successful in this role have:

- Extensive experience in Consumer Industry and Retail.
- Demonstrated broad knowledge of corporate policies, products, markets, and processes, and an understanding of general business management principles and practices, financial management, and multinational program management.
- Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity, and inclusion and are dedicated to strong ethics and corporate citizenship._
- At DXC we have a People First strategy and a Virtual First model. In managing COVID-19,

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