Salesforce Specialist

hace 2 semanas

Tlahuac, México L'Oreal A tiempo completo

**JOB RESPONSIBILITIES**:

- Work actively with System Integrators and other third parties on development and documentation of Salesforce design for B2B Solutions
- Performs proof-of-concepts and develop prototypes to make informed Salesforce architectural decisions
- Take a lead in analyzing and recommending Salesforce services required to support B2B Sales solutions and broader business needs
- Understand all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications
- Collaborate in a Zone Level to streamline solutions across L’Oréal Americas Zone
- Ensure that Governance aspects for current and future solutions in Salesforce are followed, as well the architectural guidelines, working collaboratively with the team
- Take the role of Salesforce Technical lead in multi-disciplinary projects.
- Monitor the test phases of the developments in compliance with the defined scenarios.
- Investigate system failures and identify solutions to prevent or minimize impacts
- Coordinate the (external) development teams
- Perform, when necessary, ongoing system administration duties such as providing access, permissions, settings, etc
- Work with little direction and determines objectives
- Collaborate in small teams to creatively solve complex and multi-dimensioned problems
- Ability to develop technical as well as process based solutions addressing business needs
- Propose new CRM strategies for use by the CRM team, based on overall knowledge of trends in the CRM field
- Engage in cross-functional and internal team projects
- Provide technical guidance acting as a L3 support, when needed, supporting the AMS

**EDUCATION/ EXPERIENCE**:

- Bachelor’s Degree required
- Minimum 5+ years of Apex (or Java) and web technologies experience
- Minimum 5+ years’ experience as a coder
- Minimum 5+ years’ experience as a Salesforce developer
- Minimum of 5 years’ experience working as part of the CRM administration team to enhance existing functionality, deliver new features, and improve user experience and efficiencies

**QUALIFICATIONS**:

- Fluent English (writing/speaking) is mandatory. Other languages skills are a differential (Portuguese, French)
- Individual must be a self-starter with an interest in leveraging technology to solve business challenges
- Self-educates and takes initiative
- Has entrepreneurial spirit; identifies new opportunities
- Works well in a collaborative, transparent environment
- Is willing to collaborate in a multi-country multi-org Salesforce landscape
- Strong written and verbal communication skills
- Proven experience with Salescloud
- Experience, Service and Commerce Cloud knowledge is desirable
- **Please visit "Your Application Space" to see the jobs you have already applied to. **:

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