Customer Support Associate Ii

hace 3 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Owns the end-to-end quotes and order process for specified suppliers and customers.
- Responsible for Post-booking to Invoice process, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Pull reports from our Business Intelligence - BI system.
- SWAPS.
- Internal Requisitions - IR - ISO.
- Allocations / Constraints Materials.
- Work with BOMs.
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

**Job Complexity**:

- Has developed knowledge and skills through formal training or considerable work experience.
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

**What You'll Need**:

- Typically requires a 4 year degree and 3-4 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Must be familiarized with BOMs.
- Must be familiarized with ERP systems - Oracle is a plus.
- Must be familiarized with Business Intelligent - BI systems.
- Must be familiarized with Quoting process.
- Must be familiarized with RMA.
- Must be familiarized with Expedites.
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $22,700.00 MXN Monthly

**Location**:
MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)

**Time Type**:
Full time

**Job Category**:
Business Support

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