Customer Support Technician

hace 5 días


Reynosa, México Openpath Security Inc. A tiempo completo

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Customer Support Technician II will be joining a team of entry level to senior level Customer Support Technicians serving all relevant accounts, for our WAVE/WoC solutions. This role will be providing remote support to our customers for diverse markets including military, public safety, mission-critical infrastructure and commercial business in Latin America, Canada and North America. You will be a catalyst for delivering high quality and

timely support to customers. In addition, you will be collaborating with peers including development, engineering and product teams to drive product improvements based on partner and customer feedback. You must be able to come up to speed rapidly on our technology and products. We are looking for a high-energy, forward-thinking person who has verifiable skills in technology and a proven ability to communicate sophisticated technical concepts to a wide range of audiences. This position supports 24/7/365 Operations, requiring the flexibility to work across all shifts as required. The actual hours for this position will be Monday through Thursday, 7am (cdt) to 7pm (cdt).

**Job Description**:
Scope of Responsibilities/Expectations:

- As a Customer Support Technician you will perform technical and administrative tasks that
- will help drive day to day operations.
- The following will be the core responsibilities of the Customer Support Technician II.
- Systems Administration:

- Responsible for providing technical support.
- Responsible for logging and resolving of incidents ensuring that Service Level
- Agreements are met.
- Escalating any incidents that cannot be resolved within specified time frames or knowledge capabilities.
- Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral accordingly.
- Take Technical Ownership of Major Incidents by - identifying, communicating and utilizing appropriate resources to resolve the issue.
- Ensure operations meet support and performance metric requirements.
- Monitor all outages/issues through the return to normal services.
- Build strong and effective working relationships with Engineering and Management
- organizations.
- Customer Support:

- Respond to customer incidents in a timely fashion and in compliance with implemented
- standards.
- Acting as the first point of contact for any issues.
- Develop good customer relationships through excellent customer service skills.

Other Support:

- Comply with Motorola Quality and Security policies and practices.
- Be familiar with all policies and services.
- Responsible to update and maintain data integrity of various database systems
- used.
- to day tasks.
- Work closely with all other relevant teams to maximize all opportunities, make a
- significant contribution by supporting new processes and new technologies.
- Process focused, provides input to help improve/build processes.
- Must be able to effectively coordinate and multi-task across various groups and
- functional teams both inside and outside of the business.
- Provide guidance and support for continual improvements.
- Ensuring all given tasks are performed based on ITIL processes and procedures.
- Actively participated in all training provided.
- Ability to perform tasks with mínimal supervision.
- Operates 24 x 7; this includes shift work and weekends.
- Shift hours: 10am to 7pm (CST)
- This position is for the weekend shift

Basic Requirements

**Requirements**:

- Associate Degree in Computer or Systems Technician
- 1+ years of customer support experience preferably in a technical support
- environment.
- Remote phone support environment.
- Foundational knowledge of ITIL is a plus.
- Good communications skills (verbal, written and presentation in English and
- Spanish)
- Strong analytical, problem solving and investigative skills.
- Attention to detail.
- Ability to work unsupervised.
- Good time management skills.
- Ability to set priorities and meet deadlines.
- Aptitude to manage multiple tasks concurrently.
- Technical Literacy.
- Technical knowledge in networking, Windows and Windows Server.
- Networking certification is a plus.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes



  • Reynosa, México Motorola Solutions A tiempo completo

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem...


  • Reynosa, Tamaulipas, México Johnson Controls A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Johnson Controls. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Interact with customers to address their concerns, answer their questions, and assist them with their needs.Follow up on...

  • Packaging Technician

    hace 5 días


    Reynosa, México Corning Life Science A tiempo completo

    **Scope of Position** The purpose of this position is to support the Packaging Engineer with collaboration, design, validation and implementation of packaging solutions that encompass 3 key areas around cost savings, sustainability and meeting customer requirements. All of these areas are integral parts of the OCS Packaging Program within Corning and...

  • (R) Technician Ehs

    hace 7 meses


    Reynosa, México Sanmina Corporation A tiempo completo

    **EHS Technician** **Years of Experience: 2+ Years** **Overview**: Safety Technician will support and drive safety efforts and the client’s culture of safety, support safety compliance, accountability, and administer a safety management system. **Responsibilities**: - Operate as an experienced assistant to an Health, Safety, & Environmental - Assist...


  • Reynosa, Tamaulipas, México Microaire A tiempo completo

    Maintenance Technician SpecialistCornelius Manufacturing De Mexico Sa De CvWe are seeking a skilled Maintenance Technician Specialist to join our team at Marmon Holdings, Inc. This individual will be responsible for the maintenance of installed infrastructure technologies, as well as the installation and configuration of these technologies within specific...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    **About Motorola Solutions**We're a global leader in public safety and enterprise security, creating and connecting technologies to keep people safe. Our integrated ecosystem unifies critical communications, video security, and access control, enabling collaboration in more powerful ways.At Motorola Solutions, we believe everything starts with safety – the...


  • Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

    Job SummaryAs a Customer Service and Support Specialist at Motorola Solutions, you will be responsible for providing exceptional support to our valued customers. This role involves handling inbound calls, resolving customer issues, and providing accurate and reliable information to customers.Key Responsibilities- Handle Inbound Calls: Answer customer...


  • Reynosa, México AMETEK, Inc. A tiempo completo

    The Quality Technician will be a member of the Quality Team and will be primarily responsible for the implementation of the Quality Process within the PDS area within the Reynosa Facility. It is possible that job scope may contain, interfacing with customers, inspection, RCCA, and shipping product. Strong Communication skills and ability to speak English are...

  • Customer Operations

    hace 2 meses


    Reynosa, México Félix Technologies Inc A tiempo completo

    **About Us** Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments. **About the Role** As a member of our team, you will have the unique...


  • Reynosa, México Eaton A tiempo completo

    Eaton’s IS VEH EMB division is currently seeking a Product Diagnostic Technician. **What you’ll do**: **PRIMARY FUNCTION**: Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production...

  • Quality Technician

    hace 6 días


    Reynosa, México Caterpillar A tiempo completo

    **Career Area**:Manufacturing & Supply Chain**: **QUALITY TECHNICIAN** Manufacturing is at the heart of our company. For more than 90 years, Caterpillar has been providing innovative customer solutions - from the track-type tractor that gave us our Caterpillar name, to the diesel engine, the elevated sprocket, the hybrid excavator and more. Without our...


  • Reynosa, México Fresenius Medical Care A tiempo completo

    Level Description'Technician ' Leveling Guide consists of jobs that accomplish work through a specialized knowledge or skills gained through a combination of vocational education, training, apprenticeship (craft, skilled and semi-skilled), and experience. This career stream will be most commonly applied to manufacturing technician job profiles. Market...

  • Quality Technician

    hace 2 semanas


    Reynosa, México Bel Fuse A tiempo completo

    Continue your journey as a Quality Technician at Cinch Connectivity Solutions. You will set-up and perform a variety of complex mechanical, electrical, and functional tests. Our Quality team is proud of their contributions, supporting a broad range of internal customers and requests while ensuring the uninterrupted development and manufacturing of high-tech...

  • Process Technician

    hace 4 meses


    Reynosa, México Corning A tiempo completo

    **Date**:Sep 12, 2024 **Location**: Reynosa, TAM, MX, 88730 **Company**:Corning **Role Purpose**: Performs a variety of technical duties and activities including experimental procedures, collection of data from manufacturing process, data analysis and graphical analysis. May be involved with measurement labs and/or customer data to help engineers resolve...


  • Reynosa, México Fresenius Medical Care A tiempo completo

    Level Description ‘Technician’ Leveling Guide consists of jobs that accomplish work through a specialized knowledge or skills gained through a combination of vocational education, training, apprenticeship (craft, skilled and semi-skilled), and experience. This career stream will be most commonly applied to manufacturing technician job profiles. Market...


  • Reynosa, México Essity A tiempo completo

    **Technician (Maintenance)**: **About the Role**: End of section: We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk. **What You Will Do**: - Preventive maintenance to equipments...

  • Tool Room Technician

    hace 7 días


    Reynosa, México Corning A tiempo completo

    **Location**: Reynosa, TAM, MX, 88700 **Company**:Corning Requisition Number: 55061 Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed...


  • Reynosa, México Eaton A tiempo completo

    Eaton’s IS VEH EMB division is currently seeking a Product Diagnostic Technician. **What you’ll do**: **PRIMARY FUNCTION**: Responsible in the operations of the diagnostic and root cause analysis of failed product in the prototype or production assembly lines as well as support Engineering with especial pilot runs in prototype and new production...


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    Product Support Team Lead Opportunity at Factorial HR Software. Salary: $80,000 - $110,000 per annum.The Product Support Team Lead will oversee the daily operations of the support team, resolving escalated customer issues and improving support processes. This role involves managing a team of product support specialists, conducting regular performance...


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    At Factorial HR, we're seeking a seasoned Support Operations Manager to spearhead our support team's growth and elevate our customer experience.This role involves overseeing daily operations, resolving complex issues, improving processes, and collaborating with departments to enhance product offerings and customer satisfaction.Manage a team of support...