Customer Service and Support Specialist

hace 16 horas


Reynosa, Tamaulipas, México Motorola Solutions A tiempo completo

Job Summary
As a Customer Service and Support Specialist at Motorola Solutions, you will be responsible for providing exceptional support to our valued customers. This role involves handling inbound calls, resolving customer issues, and providing accurate and reliable information to customers.

Key Responsibilities
- Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone, ensuring a positive customer experience.
- Customer Issue Resolution: Address many customer concerns, warranty repair requests, post-sale customer service inquiries, service/repair requests, and infrastructure repair and advance exchange requests. Use your problem-solving skills to find effective solutions.
- Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
- Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
- Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
- Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.

Requirements
Fluent in English (spoken and written).
- Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
- 1 year of work experience.
- Availability from Monday to Friday from 7 am to 7 pm.
- Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa) and when required.

Travel Requirements and Relocation
None
***Position Type***: Experienced

Equal Opportunities Employer Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.



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