Noc Tier 2 Engineer

hace 2 semanas

Guadalajara, México Flō Networks A tiempo completo

Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries.

We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in Ciudad Juárez, Monterrey, Guadalajara or Mexico City, Mexico.

**The Role**:
**Responsibilities**:

- Diagnose, coordinate, follow up and resolve complex cases until the problem reported by the client is resolved satisfactorily, keeping the client informed at all times.
- Monitor the network using the tools and systems implemented, and respond to them through the creation, monitoring and resolution of tickets.
- Evaluation and monitoring of maintenance windows, from suppliers and internal to Transtelco, for customer services.
- Lead high-impact failures, and keep affected customers informed for the duration of the event.
- Carry out activities of systems administration, maintenance and infrastructure support.
- Creation of technical manuals for daily operation (WikiNOC).
- Train NOC Tier 1 Engineers to ensure their success in the team.
- Internal and external escalation of cases.

**Requirements**:

- Bachelor's degree in Computer Science, Engineering, Telecommunications or related careers.
- Experience of 3 years or more in a technical support role, and at least 2 years in customer service.
- Cisco CCNP certification or equivalent experience (ITIL and Juniper certifications also a plus).
- Bilingual English (100%) and Spanish.
- Solid experience working in IP operations in TELCO or ISP companies.
- Efficient use of CRM information systems such as ServiceNow, Remedy, etc.
- Knowledge of network monitoring systems such as Nagios, Opview, OP5, Solarwinds, HP OpenView or similar).
- Previous experience with network equipment such as routers, switches, firewalls, and protocols such as MPLS, OSPF, SNMP, TCP/IP, and ICMP.
- Basic knowledge of RF and microwave equipment.
- Advanced knowledge of IP principles and the components of an IP network.
- Excellent interpersonal, communication and teamwork skills.
- Availability to work shifts outside of business hours and participate in rotating shifts.
- Take initiative to learn new products and new technologies.

  • Noc Tier 2 Engineer

    hace 2 meses

    Guadalajara, México Transtelco A tiempo completo

    Flo Networks is a leading provider of telecommunications services between the United States and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications and cable companies through a fiber optic network that stretches 10,000 km between both countries. We are looking for a **NOC Tier 2 Engineer** to provide support, monitoring...

  • Tier 2 Support Engineer

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 2 meses

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 2 días

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 1 día

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Tier 2 Support Engineer

    hace 4 días

    Guadalajara, México Helpware A tiempo completo

    **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines, and Germany, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered...

  • Noc Engineer

    hace 2 meses

    Guadalajara, México SoundHound Inc. A tiempo completo

    SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways. We are...

  • Sr. NOC Engineer

    hace 2 días

    Guadalajara, Jalisco, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world.We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around...

  • Sr. NOC Engineer

    hace 3 semanas

    Guadalajara, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Sr. NOC Engineer

    hace 2 semanas

    Guadalajara, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Consultor Soporte Noc Soc

    hace 2 meses

    Guadalajara, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Guadalajara, Jalisco**: **¿Quiénes somos?** - Expertos en transformación digital, somos una empresa enfocada en soluciones híbridas en telecomunicaciones desde servicios NOC hasta completas soluciones en ciberseguridad, trabajamos con socios estratégicos como: Cisco, Tenable, Panduit, VMWare, etc. Hemos...

  • Senior Noc Engineer

    hace 2 meses

    Guadalajara, México SoundHound AI A tiempo completo

    SoundHound AI believes every person should be able to interact naturally with the products around them-by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways. We are...

  • Sr. Noc Engineer

    hace 2 días

    Guadalajara, Jalisco, México F5 Networks, Inc. A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around...

  • Sr. NOC Engineer

    hace 2 días

    Guadalajara, Jalisco, México F5 Networks, Inc. A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around...

  • Tier 2 Support Engineer

    hace 6 días

    Guadalajara, México Helpware A tiempo completo

    **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...

  • NOC Engineer I

    hace 4 semanas

    Guadalajara, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • NOC Engineer I

    hace 2 semanas

    Guadalajara, México F5 A tiempo completo

    At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.    Everything we do centers...

  • Consultor Soporte Noc Soc

    hace 2 días

    Guadalajara, Jalisco, México Training Talent A tiempo completo

    Vacante para la empresa Training Talent en Guadalajara, Jalisco:¿Quiénes somos? Expertos en transformación digital, somos una empresa enfocada en soluciones híbridas en telecomunicaciones desde servicios NOC hasta completas soluciones en ciberseguridad, trabajamos con socios estratégicos como: Cisco, Tenable, Panduit, VMWare, etc.Hemos tenido un...

  • Network Operations Centre Engineer

    hace 3 semanas

    Guadalajara, México JW Player A tiempo completo

    **About JW Player**: JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....

  • Ingeniero De Redes Noc

    hace 2 días

    Guadalajara, Jalisco, México Manpower S.A. De C.V A tiempo completo

    Ingeniero de redes NOC | RNOC / Recién egresadoEmpresa: Manpower, S.A. de C.V. Experis ofrece talento con la poderosa combinación de las habilidades técnicas que buscas, aunadas a las habilidades blandas que son más difíciles de encontrar hoy en día. Al ofrecer recursos de TI,soluciones de proyectos y servicios administrados, permitimos a las...