Services Desk End Users
hace 2 meses
Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team
Our IS Team is looking to add an #EnergyProblemSolver in Mexico City to support our SGP project.
We are seeking a proactive who has knowledge and experience in as 1 phrase brief description of skillset. This individual has the proven skills, competencies and capacity to. describe contributions the role makes in 1-2 sentences.
**Responsibilities**:
- On Site and Remote Support
- Training of users and monitoring compliance with IT policies, processes and standards.
- Provide 1st level technical support, as well as follow up on incidents when they are escalated
- Identify recurring incidents associated with IT issues, investigate, and propose improvements.
- Identify opportunities for continuous improvement to IT processes
- Use and administration of Active Directory
- Management of console and RSA devices.
- Management of IT assets (Computers, Tokens, Printers, Cellphones, etc.)
- Management of mobile communication devices with Intune (Cell Phones and Tablets)
- Satellite telephone management & support
- Deal with service providers and material
- AV rooms support
Qualifications and Education
Qualifications:
- Knowledge in Windows Support (Server, 10)
- Knowledge in Office 365 (Troubleshooting)
- Problem resolution
- Technical support 24/7
- Customer Service
**Education**:
- Computer Systems Engineering or related (Titled)
- ITIL Certification (Desirable)
About our business
TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.
- TC Energy is an equal opportunity employer._
Learn more
Thank you for choosing TC Energy in your career search.
- Applicants must have legal authorization to work in the country in which the position is based with no restrictions.
- All positions require background screening. Some require criminal and/or credit checks to comply with regulations.
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