Senior Customer Service Specialist

hace 2 meses


San Pedro Garza García N L, México Reclutando Valor A tiempo completo

**SENIOR CUSTOMER SERVICE SPECIALIST**
- ZONA DE EMPLEO_**:_Vasconcelos, cerca del Túnel Loma Larga, en San Pedro Garza García._

Buscamos un Senior de Customer Service para gestionar la logística internacional de nuestros clientes. Trabajarás a través de una amplia red de transportistas, líneas navieras, aéreas y agentes aduanales, asegurando un servicio excepcional y eficiente.

**RESPONSABILIDADES**:
**-Atención al Cliente**: Elaborar y seguir reservaciones mediante comunicación directa con clientes y uso de sistemas designados.

**-Seguimiento de Reservaciones**: Monitorear diariamente el estatus de las reservaciones con clientes y proveedores, registrando la información en el sistema para cumplir con estándares de servicio y tiempos de respuesta.

**-Documentación de Embarques**: Gestionar toda la documentación del proceso de embarque, incluyendo instrucciones de reservación, confirmaciones, avisos de arribo, cartas LOI, instrucciones a agentes aduanales, y listas de empaque.

**-Actualización del Sistema**: Actualizar diariamente el sistema de operación y embarques.

**-Mejora de Procesos**: Identificar e implementar mejoras en los procesos del área para optimizar los níveles de servicio al cliente.

**-Comunicación Corporativa**: Generar comunicados claros y efectivos con los clientes.

**Requisitos**:

- Licenciatura en Comercio Internacional.
- Habilidades de Comunicación: Excelentes habilidades para comunicarse con clientes.
- Organización y Trabajo en Equipo: Alta capacidad para trabajar de manera organizada y en equipo.
- Manejo de Múltiples Tareas: Habilidad para gestionar múltiples tareas simultáneamente.
- Enfoque en Objetivos: Orientación al cumplimiento y seguimiento de objetivos.
- Disponibilidad para Viajar: Disponibilidad para viajar eventualmente.
- Idioma: Nível alto de inglés.
- Experiência minina 5 años en transporte multimodal.

**OFRECEMOS**:

- Sueldo $25,000 pesos mensuales netos.
- Prestaciones Superiores a la Ley: Incluye Prima Vacacional (100%), 30 días de aguinaldo, y Seguro de Gastos Médicos Mayores después de 3 meses de prueba.
- Capacitación y Desarrollo: Entrenamiento y desarrollo continuo.
- Ambiente de Trabajo: Excelentes instalaciones y ambiente de trabajo.
- Horario: Lunes a Viernes de 8:00 a.m. a 6:00 p.m.

**¿Te interesa la vacante?**

Envía tu CV actualizado por este medio y nos comunicaremos a la brevedad para agendar una cita a entrevista.

Tipo de puesto: Tiempo completo

Sueldo: Hasta $25,000.00 al mes

Lugar de trabajo: Empleo presencial



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