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Client Service Americas Associate

hace 1 mes

Monterrey, México MSCI Inc A tiempo completo

**Sales and Relationship Management**:
Build and maintain our client relationships, helping to find solutions to their complex needs.

**Analytics**:
Shape our industry with powerful analytics

Do you want to help modernize risk and portfolio management for investors?

Whether you’re working with hedge funds, asset managers, sovereign wealth funds or the companies that manage your pension plans, the problems you help solve in Analytics will have a real impact, and your ideas will be embedded in investment ecosystems around the globe.

Your team responsibilities

What we offer you
- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities
- Provide premium service to assigned accounts.
- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution.
- Participate in developing client relationships through proactive follow up on issues raised.
- Maintain relationships by ensuring relevant product and model information is shared with clients.
- Lead regular calls with important accounts to cover outstanding issues and giving updates.
- Contribute to producing service reviews and service plans that support client renewal initiatives.
- Execute onboarding and training of Clients.
- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment.
- Championing process changes to improve Client Experience and Efficiency.

Your skills and experience that will help you excel
- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must.
- Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the client’s issue, be seen as the Client's champion within MSCI.
- Execution - well organized, ask questions, raise potential problems early.
- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel.
- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast-paced environment with constant interruptions.
- 1-3 years of work experience; Relevant experience is a plus.
- A numerate bachelor’s degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus.

How we’ll support you
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment commun

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