Service Desk Associate

hace 2 semanas


Monterrey, México DYOPATH A tiempo completo

Title: Service Desk Associate
- Work Location: Monterrey, N.L_
- Status: Full-time with Benefits_
- Shift: Available to work ALL SHIFTS_
- Hours per Week: 40-45 hours_
- Salary: 12K - 14K monthly depending on experience_
- Require: _
- Bilingual - Advanced English speaking/written skills_

Job Summary:
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
- Essential Duties:

- The Service Desk Analyst will perform the following key functions:

- Provides technical customer support by taking inbound calls using ITIL based best practices
- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA’s
- Creates and fulfills service requests to exceed customer SLA’s
- Identifies, researches, and resolves technical hardware, software, or networking issues
- Delivers timely notifications and assignments to appropriate field representatives
- Provides generalist support to customers utilizing multiple tools, technologies, and accounts
- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures
- Communicates statuses of projects and issues to Managers and Service Desk employees
- Escalates issues in real time per escalation procedures
- Performs root cause analyses and generates reports
- Acts as a Subject Matter Expert for assigned accounts


  • Service Desk Analysts

    hace 4 semanas


    Monterrey, México Advanced Technology Services A tiempo completo

    **Service Desk Analyst** **Responsabilidades Principales**: - Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL - Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA. - Crea y cumple con las solicitudes...

  • Service Desk Analyst

    hace 1 semana


    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...

  • Service Desk Analyst

    hace 6 días


    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 19K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About...

  • Service Desk Analyst

    hace 3 días


    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 16K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...

  • Service Desk Trilingue

    hace 4 semanas


    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • IT Service Desk Agent

    hace 4 semanas


    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • Service Desk Agent

    hace 4 semanas


    Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

  • Service Desk trilingue

    hace 4 semanas


    Monterrey, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...

  • Service Desk Analyst-2

    hace 7 días


    Monterrey, México Advanced Technology Services A tiempo completo

    Advanced Technology Services (ATS) es una empresa l¡der nacional en brindar servicios y soluciones de TI a grandes corporaciones de Fortune 100. Nuestros servicios incluyen: Help Desk, Desk Side Support, PC Life Cycle Support, PC y Wintel / Unix Server Maintenance. ATS ha mejorado el rendimiento de las empresas m s sofisticadas del mundo y debemos nuestro...

  • Service Desk

    hace 4 semanas


    Monterrey, México GETIC SA DE CV A tiempo completo

    Funciones Operativas Atención de ticket vía remota (vía rdp, TeamViewer, any desk) Revision de logs para identificar problemas Documentación de procedimientos Conocimientos basicos de telecomuncaciones (direccionamiento, DNS, DHCP, Gateway, VPN, etc.) Tipo de puesto: Tiempo completo Salario: $10,000.00 al mes Horario: - Incluye fines de semana -...

  • Agente Service Desk

    hace 4 semanas


    Monterrey, México Allinko Consulting S.C. A tiempo completo

    AGENTE SERVICE DESK Edad: 25-45 años Generó: Indistinto Escolaridad: Lic. En Telecomunicaciones o afín a TI Experiência: En Telecomunicaciones, Atención al cliente, Representante de servicio, Capacidad de mantener contacto telefónico (escucha activa), Familiaridad con sistemas y prácticas de gestión de relaciones de los clientes. Funciones: 1....


  • Monterrey, México Teletrac Navman A tiempo completo

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing...

  • Service Desk Engineer

    hace 6 días


    Monterrey, México Allied Digital Services, LLC A tiempo completo

    **Job Title: Information Technology Helpdesk Analyst -Customer Service Desk Mandarin Chinese Language Support** **Work Location**: REMOTE - Mexico RELIABLE INTERNET REQUIRED **Work Hours (From/To): Various shifts and positions available** **Pay: $800.00 - $1800.00 USD Monthly includes all applicable and required benefits by law** **Reports To (Title)**:...


  • Monterrey, México Azka IT Consulting A tiempo completo

    **Vacante para la empresa Azka IT Consulting en Monterrey, Nuevo León**: - AzkaIT - Consulting,Consultoría de Tecnología y Negocios en búsqueda de tu talento como:_ **_ Service Desk Trilingüe Inglés - Portugués_** - **_ Nível Educativo Superior concluida_**: - **_ Experiência mínima 2 años_**: - **_ Idioma Ingles y Portugues conversacional (se...

  • Service Desk Agent Uk

    hace 6 días


    Monterrey, México Teletrac Navman A tiempo completo

    Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing...

  • Sales Associate

    hace 3 días


    Monterrey, México Montblanc A tiempo completo

    Reference Code: 94465**Sales Associate**: - Monterrey, NLE, MX- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than...

  • IT Help Desk

    hace 4 semanas


    Monterrey, México TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Service Desk Analyst -BilingualResponsabilidades:Brindar asistencia remota a los usuarios finales (teléfono, correo electrónico, chat y autoservicio)Instalación y configuración de software.Proporcionar solución de problemas técnicos a los problemas reportados por los usuarios finales.Actividades de...

  • Service Desk Agent L1.5

    hace 4 semanas


    Monterrey, México Atos A tiempo completo

    **Publication Date**: Nov 28, 2023 **Ref. No**: 500027 **Location**: Monterrey, Nuevo Len, MX, 66490 Who we are. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters The future is our choice At Atos, as the global leader in secure and...


  • Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Job Summary The IT...

  • Service Desk Trilingue

    hace 5 días


    Monterrey, México Engage ESM A tiempo completo

    **Publication Date**:Apr 4, 2023**Ref. No**:472786**Location**:Monterrey, Nuevo Le - n, MX, 66490**The future is our choice** At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices...