Front Office Agent

hace 2 semanas

Puerto Vallarta, México Hilton A tiempo completo

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Front Office Agent

    hace 7 días

    Puerto Vallarta, México Hilton A tiempo completo

    A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Assistant Front Office Manager

    Encontrado en: beBee S MX - hace 1 semana

    Puerto Vallarta, México Hilton A tiempo completo

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...

  • Front Office Supervisor

    hace 7 días

    Puerto Vallarta, México Hilton A tiempo completo

    A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with...

  • Front Office Supervisor

    hace 2 semanas

    Puerto Vallarta, México Hilton A tiempo completo

    A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with...

  • Mgr-front Office Ii

    hace 5 días

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23042801 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Assistant Front Office Manager

    Encontrado en: beBee jobs MX - hace 5 días

    Pto Vallarta, Jalisco, México Hilton A tiempo completo

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...

  • Mgr-front Desk

    hace 1 día

    Puerto Vallarta, México Marriott International, Inc A tiempo completo

    **Job Number** 23083526 **Job Category** Rooms & Guest Services Operations **Location** Marriott Puerto Vallarta Resort & Spa, Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, Jalisco, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Desk Supervisor

    hace 2 semanas

    Puerto Vallarta, México Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Legal Phone Agent

    hace 3 días

    Puerto Vallarta, México HRPV Mexico A tiempo completo

    Are you fluent in English and looking to embark on a rewarding career in legal support? Join our team at HRPV as a Bilingual Phone Agent based in our Puerto Vallarta office. We're seeking individuals dedicated to delivering exceptional customer service to law firms in the US. **Requirements**: - Proficiency in spoken and written English (C1 level or...

  • Bilingual Virtual Assistant In-office

    hace 7 días

    Puerto Vallarta, México HRPV Mexico A tiempo completo

    **In-Office Job Offer!** - **Salary Offer**:  12K-14K + bonuses Not a remote position. HRPV, Las Glorias, Av. Francisco Villa, is seeking a fully bilingual, energetic and outgoing bilingual virtual assistant in-office to work in our Puerto Vallarta office and join our team of immigration, bankruptcy, personal injury, workers' compensation, tax law, real...

  • Agente de Ventas

    hace 1 día

    Puerto Vallarta, México Worken A tiempo completo

    Empresa en el ramo de productos institucionales de limpieza y food services SOLICITA AGENTE DE VENTAS-BAHIA DE BANDERAS OFRECEMOS - Sueldo $10,000 Mensual libre - Esquema de bonos sobre metas de ventas cobradas. - Automóvil de la empresa para usar dentro de horarios laborales **Requisitos**: - Licenciatura trunca o terminada - Manejo de paquete office...

  • Agente para Atención a Pasajeros de Aerolínea

    hace 18 horas

    Puerto Vallarta, México Alave Soluciones Aéreas S.A de C.V A tiempo completo

    En Alave, estamos en busca de individuos como tú, que muestren dedicación en su trabajo y, sobre todo, una actitud excepcional para su desarrollo profesional. Actualmente, tenemos la siguiente vacante disponible: Agente para Atención a Pasajeros de Aerolínea - Nacional Solo necesitas contar con: - Experiência mínima de 2 años en un puesto similar -...

  • Agente de Atención a Pasajeros Bilingüe

    hace 18 horas

    Puerto Vallarta, México Alave Soluciones Aéreas S.A de C.V A tiempo completo

    En Alave, nos encontramos en la búsqueda de individuos excepcionales como tú, aquellos que se entregan completamente a su trabajo y poseen una actitud destacada para desarrollarse profesionalmente. En la actualidad, tenemos una emocionante oportunidad laboral disponible: Agente de Atención a Pasajeros Bilingüe - Aerolínea Internacional ¿Qué...

  • Customer Support Agent

    Encontrado en: Talent MX C2 - hace 3 semanas

    Puerto Vallarta, México Apple Leisure Group A tiempo completo

    Job Details Description ​​​At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful Customer...

  • Agente de Ventas

    hace 4 días

    Puerto Vallarta, México Grupo Salinas A tiempo completo

    TV Azteca estamos buscando tu talento y gusto por las ventas, ÚNETE A NUESTRO GRAN EQUIPO DE TRABAJO **Requisitos**: - Licenciatura en Publicidad, Comunicación, Administración, Mercadotecnia, Estrategia de Negocios o afín - Experiência mínima de 1 año en ventas (Preferentemente de espacios publicitarios). - Habilidad de negociación -...

  • Agent for Outbound Calls

    hace 2 semanas

    Puerto Vallarta, México Dealership Performance 360 S. de R.L de C.V A tiempo completo

    Dealership Performance 360 is a growing industry leader in customer relationship management. Our office in Puerto Vallarta is assembling an appointment setting team dedicated to making calls, generating interest in our company, learning about the industries we serve and scheduling demos for our sales reps. **What we're looking for**: - A confident...

  • Agente de Servicio Al Pasajero

    hace 3 semanas

    Puerto Vallarta, México Alave Soluciones Aéreas S.A de C.V A tiempo completo

    **Requisitos**: - Estudios: Bachillerato concluido - Inglés conversacional. - Manejo de Equipo de oficina. - Paquetería Office. - Disponibilidad de horario Funciones: - Preparación insumos de trabajo - Montaje mostradores - Atención en Vestíbulo - Registro y documentación en mostrador - Elaboración archivos vuelo - Recepción vuelo - Área...

  • Asesor de Ventas-puerto Vallarta

    hace 1 día

    Puerto Vallarta, México Worken A tiempo completo

    Empresa en el ramo de productos institucionales de limpieza y food services **SOLICITA** - AGENTE DE VENTAS-PUERTO VALLARTA _ **OFRECEMOS** - Sueldo $10,000 Mensual libre - Esquema de bonos sobre metas de ventas cobradas. - Automóvil de la empresa para usar dentro de horarios laborales **Requisitos**: - Licenciatura trunca o terminada - Ingles básico -...

  • Agente de Ventas Aeropuerto Puerto Vallarta

    hace 7 días

    Puerto Vallarta, México AVIS renta de autos México A tiempo completo

    **Objetivo**: Generar experiências memorables para nuestros clientes con su excelente labor, identificar adecuadamente los temas referentes a la operacion en su locación. **Funciones**: Generar ventas basado por objetivos específicos, y realizar las tareas administrativas de acuerdo a su locación. Garantizar el cumplimiento de los estándares...

  • Night Auditor

    hace 1 semana

    Puerto Vallarta, México Hilton A tiempo completo

    A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor...