Trilingual Customer Support Specialist
hace 5 meses
**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About the role**:
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
- Click here_ to learn about what we value at Samsara._
**In this role, you will**:
- Help Customers with a wide range of general inquiries on billing issues and questions
- Handle customer questions about contract renewals and cancellations
- Solve customer issues and escalations about Samsara products and services
- Ability to prioritize work queue and backlog in addition to incoming customer requests
- Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
**Minimum requirements for the role**:
- 1-3 years of experience in a customer-facing role within a contact center environment
- Demonstrated ability to increase productivity through daily task completion, personal development, and guided training
- Experience in a fast-paced environment handling escalated customers and able to follow up on customer requests in a timely manner
- Strong problem-solving skills and a proven ability to deliver a positive customer experience
- Exceptional communication skills to effectively communicate with a wide range of customers
- Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
- Proficient with macOS
- Spanish and French fluency
- Ability to work flexible hours (nights and weekends) - Schedules are assigned based on the needs of the business, you must be willing to work the assigned schedule (5 days a week, 8-hour shift with 2 continuous days off)
- Experience supporting service requests in billing, RMA, cancellations, and renewals
- Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
**Benefits**
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
**Accommodations**
**Flexible Working**
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirement
-
Customer Support Specialist
hace 5 meses
Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completoIn the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...
-
Voip Customer Support Specialist
hace 5 meses
Iztapalapa, México PetDesk A tiempo completo**About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It...
-
Lead Specialist IT Support
hace 5 meses
Iztapalapa, México Avantor A tiempo completoThe Opportunity: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...
-
Customer Support Specialist Mexico
hace 5 meses
Iztapalapa, México Monograph A tiempo completo**Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.** **What is Monograph?***: **Monograph is a firm...
-
Business System Support Specialist
hace 5 meses
Iztapalapa, México Emerson A tiempo completo**Essential Job Functions**: - Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed - Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion - Create and upload serial card references for orders processed - Support...
-
Customer Support Associate
hace 4 meses
Iztapalapa, México Nielsen A tiempo completoAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Customer Resolution Senior Specialist
hace 4 meses
Iztapalapa, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
-
Technical Support Specialist
hace 5 meses
Iztapalapa, México Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Thousandeyes - Customer Success Specialist
hace 5 meses
Iztapalapa, México Cisco Systems A tiempo completoWho We Are - The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a...
-
Customer Support Administrator
hace 4 meses
Iztapalapa, México Nielsen A tiempo completoAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Customer Success Analyst Triage
hace 4 meses
Iztapalapa, México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Tech Support Specialist
hace 5 meses
Iztapalapa, México Aleph Holding A tiempo completo**Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....
-
Pro Intelligence Fulfillment Specialist
hace 4 meses
Iztapalapa, México Percepta International A tiempo completoPro Intelligence Fulfillment Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Pro Intelligence Fulfillment Specialist role ensures our customer accounts and are processed in accordance with company policy and all market regulation guidance. FPI services...
-
Customer Support
hace 5 meses
Iztapalapa, México HUBTEK A tiempo completo**Schedule**: Monday to Friday from 7:00 a.m. to 4:00 p.m. or 8:00 a.m. to 5:00 p.m., or 9:00 a.m. to 6:00 p.m., following the American Calendar. - Offer timely solutions to customer inquiries, technical issues, and general feedback. - Solve inconveniences related to cargo and transportation issues. - Oversee the drivers' check-in process, optimizing...
-
Lead Generation Specialist
hace 4 meses
Iztapalapa, México EagleBurgmann A tiempo completo**Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...
-
Technical Support Engineer
hace 5 meses
Iztapalapa, México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Cloud Support Engineer
hace 5 meses
Iztapalapa, México RIT Solutions Inc A tiempo completo**Role: Cloud Support Engineer** **Location: CDMX Mexico City** **Type: Fulltime** 2. Driving process improvements, creating technical content (tutorials, videos, articles) to enhance customer experience. 3. Providing feedback to AWS teams to improve services based on customer support insights. 4. Continuously learning cutting-edge technologies and...
-
Optical Specialist
hace 5 meses
Iztapalapa, México NEC Australia A tiempo completoEmpresa: NEC de Mexico,S.A.de C.V.- Categoría: Engineering & Science- Tipo de puesto: Regular/Permanente- Ubicación: Mexico City, HID, MX, 11510- Instalación: Hybrid- Req ID: 2449**Specialization Description**: Field Service Engineering work is focused on providing technical advice to customers including commissioning, installing, and testing of...
-
Tech Support Representatives
hace 5 meses
Iztapalapa, México Gi Group Holding A tiempo completo**Descripción**: Qibit is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change...
-
Customer Service Representative
hace 5 meses
Iztapalapa, México Trinseo LLC A tiempo completoOverview: Customer Service Representatives are accountable to interface with Customers and multiple Business and Functional partners to deliver exceptional service to customers and profitability to Trinseo. By building successful relationships, they pull together and align multiple internal and external resources and capabilities to achieve customer...