Lead Specialist IT Support
hace 7 meses
The Opportunity:
Avantor is looking for a dedicated and experienced IT Support Lead Specialist.
IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close supervision field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.
This role will be a full-time position base out of Ciudad de Mexico, MEX.
What we’re looking for
- Education: Degree in Computer Systems, Communications and Electronics engineering
- Experience: 3-4 years of experience providing IT Support.
- Bilingual (Spanish and English).
- CompTIA A+/Network+ is desirable.
Who you are:
- Ability to travel up to 20% and work after hours.
- Customer
- oriented, reliable, self-motivated, organized, detail oriented, teamwork and a quick learner.
- Outstanding customer service skills.
- Knowledge of Microsoft Outlook and MS Exchange environments.
- Knowledge of Windows 2K, 11 and Windows Server.
- Strong knowledge of PCs, Wintel, Software Center, SAP and Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.
- Ability to prioritize multiple high priority support request and work independently.
- Professional Maturity.
- Quality oriented.
- Handle difficult situations and people.
- Prioritize task and meet deadlines.
- Ability to multi-task, troubleshoot, and adapt to changing environment and needs.
How you will thrive and create an impact
- Observe, monitor, and report violation incidents of Avantor Global Security Policy
- Use Avantor IT tickets system to document assigned tasks and create new ones in case it is necessary.
- Assists the Corporate Support Team of Level 3 and Level 4, as necessary.
- Maintain IT Assets Inventory up to date using Avantor tools and manage electronic e-waste equipment.
- Comply with SLA (Service Level Agreement) parameters as per established by Corporate in our Avantor IT ticket system.
- Propose, design, develop, implement, and support improvements in business processes using the available of IT tools.
- Performs network troubleshooting to isolate and diagnose common network problems.
- Install, upgrade, and configure network printing and software.
- Provides setup, deployment, and support of mobile devices.
- Resolve hardware and software issues at office, warehouse, and manufacturing environments.
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.
- Implements trainings, project materials, manuals, and testing documents.
- Installs and maintains hardware and peripheral components label printers and other peripherals related to operations support.
- Engages with external vendors for support and services.
- Responds to client inquiries concerning system operation and diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems.
- Assist the IT Corporate teams to support all aspects of infrastructure as needed.
- User interactions: Interact with all levels of Avantor associates and customer organization from end user to the Supervisor/Manager.
- Customer point of contact: The most critical aspect of this position is the customer-facing role. Must have good communication and listening skills.
- Process Improvement: To identify areas to streamline within the implementation cycle.
- Technical process consultant assigned to lead small projects as needed.
- Perform other duties as assigned.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is requ
-
Lead Generation Specialist
hace 6 meses
Iztapalapa, México EagleBurgmann A tiempo completo**Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...
-
Customer Support Specialist
hace 6 meses
Iztapalapa, México WM de Mexico, S. de R.L. de C.V. A tiempo completoIn the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight. Wood Mackenzie is the leading global provider of data and analytics solutions for...
-
IT Support Engineer I
hace 6 meses
Iztapalapa, México Icon plc A tiempo completoJR117693 IT Support Engineer I Mexico City Office with Flex At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set...
-
Tech Support Specialist
hace 7 meses
Iztapalapa, México Aleph Holding A tiempo completo**Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....
-
Voip Customer Support Specialist
hace 6 meses
Iztapalapa, México PetDesk A tiempo completo**About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems.. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, PetDesk Phones improves communications (calls, chats, appointments). It...
-
Technical Support Specialist
hace 7 meses
Iztapalapa, México Skilled Wound Care A tiempo completo**Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...
-
Inside Sales Telemarketing Ti Canales Cdmx
hace 6 meses
Iztapalapa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Cuauhtémoc, Ciudad de México**: **Sobre nosotros** - Somos un fabricante líder en soluciones de ciberseguridad a nível mundial Top 3, nos diferenciamos por ser innovadores y sin dudarlo, el cuidado del equipo de trabajo, socios y clientes. Tenemos presencia mundial con opciones reales de crecimiento y...
-
Business System Support Specialist
hace 7 meses
Iztapalapa, México Emerson A tiempo completo**Essential Job Functions**: - Monitor order queue for new orders and quickly and accurately resolve open inquiries to get orders processed - Review and action Oracle sales orders for unorderable parts for hand off to Rapid Repair Center Customer Service Associate for order completion - Create and upload serial card references for orders processed - Support...
-
Lead Procurement Operations
hace 7 meses
Iztapalapa, México Celanese International Corporation A tiempo completoOverview: **Responsibilities**: **Position Summary**: - Running the day to day management of all aspects of Procurement operations. - Lead the local team that executes transactions for Raw Materials, MRO, and Corporate Services - to ensure reliable supply of goods a service - Work together with the regional leaders to develop and integrate the local team...
-
Sales Support
hace 6 meses
Iztapalapa, México CONAGRA A tiempo completoConagra tiene una cultura inclusiva con el mayor impacto y energía en la industria de alimentos. Nuestro equipo es diverso y adopta el debate para desafiar las condiciones actuales del mercado/negocio. Somos respetados por nuestras extraordinarias marcas, grandes productos, excelentes márgenes y por la consistencia de nuestros resultados. Conagra Brands,...
-
Mongodb Specialist
hace 6 meses
Iztapalapa, México Axen A tiempo completoDescription At AXEN IT Consulting, we are experiencing exponential growth with clients who have great growth projections. We have over 25 years of experience in the information technology services market, focusing on our growth while simultaneously offering improvement plans to our talent. We are currently seeking a highly qualified Project Manager to lead...
-
Service Delivery Global Lead
hace 8 meses
Iztapalapa, México Willis Towers Watson A tiempo completo**Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of systemic performance challenges. The Service Delivery Management -...
-
Analista Junior de Pagos Cdmx
hace 7 meses
Iztapalapa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: **Sobre nosotros** Somos una Fintech internacional con presencia en Polonia, Suiza, España, EEUU y Latam, tenemos mucho crecimiento, por ello buscamos Analista Jr de pagos (payment Analyst) especialista en gestión de contenidos creativos para diferentes medios y canales...
-
Global Business Services
hace 6 meses
Iztapalapa, México Bosch Group A tiempo completo**Company Description** Corporate Headquarters of Bosch Mexico (RBMX) Location Mexico City or Guadalajara City **Job Description** General Description** - Designs, implements and monitors human resource programs and policies, incorporating human resources information systems (HRIS/HR IT). Anticipates and plans for long-term human resources needs and trends...
-
Revenue Specialist, Rmcc Mexico
hace 6 meses
Iztapalapa, México Hilton A tiempo completo**This role is based in Mexico City, Mexico** This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Revenue Specialist, you will support the team that's helping hotels grow market share and outperform competitors....
-
Cloud Support Engineer
hace 6 meses
Iztapalapa, México RIT Solutions Inc A tiempo completo**Role: Cloud Support Engineer** **Location: CDMX Mexico City** **Type: Fulltime** 2. Driving process improvements, creating technical content (tutorials, videos, articles) to enhance customer experience. 3. Providing feedback to AWS teams to improve services based on customer support insights. 4. Continuously learning cutting-edge technologies and...
-
Analista Itsm Release Program Manager Itil Bilingue
hace 6 meses
Iztapalapa, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México**: **Sobre nosotros** - Somos una empresa 100% mexicana, dedicada al soporte a misión crítica (aplicaciones, servidores, servicios de TI trabajamos con clientes del sector financiero, bancario y retail, nos diferenciamos por el apego a procesos y el enfoque en las personas....
-
Ops Support/research
hace 6 meses
Iztapalapa, México Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Emerging Talent: IT Auditor
hace 6 meses
Iztapalapa, México Blend A tiempo completoBlend is a diverse team of problem solvers who believe that the world's financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to...
-
Senior Digital Sales Specialist
hace 6 meses
Iztapalapa, México Dow A tiempo completoAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem...