Customer Experience Performance Zone Analyst

hace 2 semanas


Naucalpan, México Ford de México A tiempo completo

Mexico

**TRENDING**

***

**The Role**:
Remote point of contact for Dealers within a Region with Small Volumes

**Your Impact**:
**Roles & Responsibilities**
- Mobile Service
- Pickup & Delivery
- Online Service Reservations / GXP
- Ford Pass Rewards & Redemptions
- Ford Guest Experience
- Sales / Service NPS Lead
- Ford Commitment Program
- Model e CX Implementation
- FCP Exception Requests

**What You'll Need**:
**Experience, Background & Requirements**
- Bachelor’s Degree in Marketing, Finance, or other Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts

**-2+ years of experience in Sales related jobs**

**- Availability to hybrid work**

**- **Strong communication skills in English (both written and verbal)

**Competencies & Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset

**DISCLAIMER**:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability

ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

ABOUT THE TEAM

JOB INFO
- Job Identification
- 16732
- Job Category
- Marketing & Sales
- Posting Date
- 10/30/2023, 10:35 PM
- 11/29/2023, 09:35 PM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
Remote
- No



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