Customer Experience Performance Zone Analyst
hace 2 semanas
Mexico
**TRENDING**
***
**The Role**:
Remote point of contact for Dealers within a Region with Small Volumes
**Your Impact**:
**Roles & Responsibilities**
- Mobile Service
- Pickup & Delivery
- Online Service Reservations / GXP
- Ford Pass Rewards & Redemptions
- Ford Guest Experience
- Sales / Service NPS Lead
- Ford Commitment Program
- Model e CX Implementation
- FCP Exception Requests
**What You'll Need**:
**Experience, Background & Requirements**
- Bachelor’s Degree in Marketing, Finance, or other Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts
**-2+ years of experience in Sales related jobs**
**- Availability to hybrid work**
**- **Strong communication skills in English (both written and verbal)
**Competencies & Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset
**DISCLAIMER**:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability
ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
ABOUT THE TEAM
JOB INFO
- Job Identification
- 16732
- Job Category
- Marketing & Sales
- Posting Date
- 10/30/2023, 10:35 PM
- 11/29/2023, 09:35 PM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
Remote
- No
-
Sales & Performance Zone Analyst
hace 7 días
Naucalpan, México Ford Motor Company A tiempo completo**MAJOR RESPONSIBILITIES** - Sales Performance (SE / 2a6 / YOY Gwth / Share) - Financial Performance (Profitability, Fin. St. Submission, Capitalization) - Facility Actions - RN Transaction Support (Term Agrmnts, Amendments, Resignations, B/S) - Wholesale Support - GTM and C&I Communications Support - Sales NPS Support - Model e Sales and Infrastructure -...
-
Sales & Performance Zone Analyst
hace 4 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Sales Performance (SE / 2a6 / YOY Growth / Share) - Financial Performance (Profitability, Fin. St. Submission, Capitalization) - Facility Actions - RN Transaction Support (Term Agrmnts, Amendments, Resignations, B/S) -...
-
Sales & Performance Zone Analyst
hace 2 semanas
Naucalpan, México Ford de México A tiempo completoMexico **TRENDING** *** **The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Sales Performance (SE / 2a6 / YOY Growth / Share) - Financial Performance (Profitability, Fin. St. Submission, Capitalization) - Facility Actions - RN Transaction Support (Term Agrmnts, Amendments,...
-
Cx Performance Zone Analyst
hace 4 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Mobile Service - Pickup & Delivery - Online Service Reservations / GXP - Ford Pass Rewards & Redemptions - Ford Guest Experience - Sales / Service NPS Lead - Ford Commitment Program - Model e CX Implementation - FCP Exception...
-
Performance & Distribution Analyst
hace 4 semanas
Naucalpan, México Ford Motor Company A tiempo completo**The Role**: Support Team for Wholesale and Inventory Requirements. Work closely with Sales & Performance Zone Manager teams in the Region **Your Impact**: **Roles & Responsibilities** - Load/Communicate Wholesale (WS1, RR, and CVW) - Vehicle Tracking - Diversions/Rebills - Manual Allocation / Specialty - VL Allocation Tracking **What You'll...
-
Parts & Service Performance Zone Analyst
hace 2 semanas
Naucalpan, México Ford de México A tiempo completoMexico **TRENDING** *** **The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Retail Parts Sales - BBT, Service Lane Selling - Service Capacity & Throughput -Same Day Repair - Technician Recruiting & Retention - Recall Acceleration - Service NPS Support - Model e Parts and...
-
Performance & Distribution Analyst
hace 6 días
Naucalpan de Juárez, México Ford Motor Company A tiempo completoThe Role:Support Team for Wholesale and Inventory Requirements. Work closely with Sales & Performance Zone Manager teams in the RegionYour Impact:Roles & Responsibilities Load/Communicate Wholesale (WS1, RR, andCVW) Vehicle Tracking Diversions/Rebills Manual Allocation / Specialty VL Allocation TrackingWhat You'll Need:Experience, Background & Requirements...
-
Cx Performance Analyst
hace 1 semana
Naucalpan, México Ford Motor Company A tiempo completoServe as a single point of contact and resource for the CX Performance field team and Regional Management regarding all CX related issues. - Strong interpersonal / leadership / organizational skills and competencies - Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel - Able to work...
-
Parts & Service Performance Zone Specialist
hace 6 días
Naucalpan, México Ford Motor Company A tiempo completo**Your Impact**: - Retail Parts Sales - BBT, Service Lane Selling - Service Capacity & Throughput -Same Day Repair - Technician Recruiting & Retention - Recall Acceleration - Service NPS Support - Model e Parts and Service Growth - Service Assessment Sustainment - Vin Visits/Service Share - Service Leads/Predicted Repair Intelligence - Ford...
-
Service/customer Experience Analyst
hace 2 semanas
Naucalpan, México Ford de México A tiempo completoMexico **TRENDING** *** **The Role**: Regional Support for Parts & Service and CX needs. **Your Impact**: **Roles & Responsibilities** - Parts Backorders - CLP requests (Support Specialists) - Reporting / Analytics (CX and P&S) - Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R) - Labor Rate Requests (support SPM) - Data Issues...
-
Parts & Service Performance Zone Specialist
hace 5 días
Naucalpan de Juárez, México Ford Motor Company A tiempo completoYour Impact:Retail Parts SalesBBT, Service Lane SellingService Capacity & Throughput Same Day RepairTechnician Recruiting & RetentionRecall AccelerationService NPS SupportModel e Parts and Service Growth Service Assessment SustainmentVin Visits/Service ShareService Leads/Predicted Repair IntelligenceFord Protect/AccessoriesSupportBulk Oil lead Sales Event...
-
Parts & Service Performance Zone Specialist
hace 6 días
Naucalpan de Juárez, México Ford Motor Company A tiempo completoYour Impact: Retail Parts Sales BBT, Service Lane Selling Service Capacity & Throughput Same Day Repair Technician Recruiting & Retention Recall Acceleration Service NPS Support Model e Parts and Service Growth Service Assessment Sustainment Vin Visits/Service Share Service Leads/Predicted Repair Intelligence Ford Protect/Accessories Support Bulk Oil lead...
-
Wfm Service Desk Analyst
hace 2 meses
Naucalpan, México AT&T Mexico A tiempo completo(Bilingual-English) WFM Service Desk Analyst **At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.** As a (Bilingual-English) WFM Service Desk Analyst you will be...
-
Data Analyst
hace 1 semana
Naucalpan, México Ford Motor Company A tiempo completo**About you**: - You have superb attention to detail. - You enjoy working in a collaborative, team-oriented environment. - You have a curiosity about using data to provide solutions. **What you will do**: **What you will need**: - Minimum 3+data/statistical analysis. - Highly proficient in utilizing SQL, SAS, Python, and R to manipulate, arrange, query,...
-
Performance Tester
hace 2 meses
Naucalpan, México Reveille Technologies A tiempo completoPosition: Performance Tester Location: Anywhere in Mexico Experience: 10+ **Job Description**: - The role of the performance engineer is to design, build, test and analyses results to form effective performance testing outcomes. - Provides technical leadership and strategic direction for their area of specialty. - Pro-actively analyses current processes...
-
Data Analyst Mid
hace 2 meses
Naucalpan, México ALTEN MÉXICO A tiempo completoWelcome to ALTEN Mexico! We are a leading engineering and technology company that specializes in providing innovative solutions for a wide range of industries including Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. With over 30 years of industry experience and a strong presence in 30 countries, ALTEN Group employs over...
-
Analista Customer Success Jr
hace 2 meses
Naucalpan, México Universidad Tecnológica Latinoamericana en Línea (UTEL) A tiempo completoSomos Universidad UTEL, institución líder en educación 100% en línea, con más de 10 años de trayectoria y presencia a nível nacional e internacional. Nos caracterizamos por ser una empresa comprometida con la innovación y la calidad. Contamos con más de 2000 colaboradores, y nuestros planes de estudio abarcan desde licenciaturas, maestrías,...
-
Customer Experience Research
hace 1 semana
Naucalpan, México Ford Motor Company A tiempo completoAt Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. **What...
-
Customer Experience Research
hace 1 semana
Naucalpan, México Ford de México A tiempo completoMexico City, MEX, Mexico **and **1** more*** (Hybrid) **BE THE FIRST TO APPLY** *** At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to...
-
Category and Purchasing Analyst
hace 3 semanas
Naucalpan, México Encore A tiempo completoEncore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Join our team: Category Analyst The Category Analyst is responsible for supporting category...