Service/customer Experience Analyst

hace 3 semanas

Naucalpan, México Ford de México A tiempo completo

Mexico

**TRENDING**

***

**The Role**:
Regional Support for Parts & Service and CX needs.

**Your Impact**:
**Roles & Responsibilities**
- Parts Backorders
- CLP requests (Support Specialists)
- Reporting / Analytics (CX and P&S)
- Business Meeting Support (e.g. Monthly

CX & P&S FDAF decks, R4R)
- Labor Rate Requests (support SPM)
- Data Issues Resolution
- FordProtect & Warranty Claims

Support/Exceptions

**What You'll Need**:
**Experience, Background & Requirements**
- Bachelor’s Degree in Marketing, Finance, or Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts

**- 2+ years of experience in Sales related jobs**

**- Availability to hybrid work**

**- **Strong communication skills in English (both written and verbal)

**Competencies & Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset

**DISCLAIMER**:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability

ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

ABOUT THE TEAM

JOB INFO
- Job Identification
- 16730
- Job Category
- Marketing & Sales
- Posting Date
- 10/31/2023, 05:26 PM
- 11/30/2023, 05:25 PM
- Degree Level
- Bachelor's Degree or equivalent
- Job Schedule
- Full time
- Locations
- Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
Remote
- No

  • Service Desk Analyst

    hace 3 semanas

    Naucalpan, México JM A tiempo completo

    Importante empresa solicita **SERVICE DESK ANALYST** **Requisitos**: - **Ingles conversacional indispensable C1**: - Escolaridad bachillerato concluido o licenciatura trunco o estudiando - Conocimiento outlook, atención al cliente y microsoft sharepoint - Experiência1 año como customer service, 3 a 5 años como service analyst o soporte tecnico IT -...

  • Customer Experience Performance Zone Analyst

    hace 3 semanas

    Naucalpan, México Ford de México A tiempo completo

    Mexico **TRENDING** *** **The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Mobile Service - Pickup & Delivery - Online Service Reservations / GXP - Ford Pass Rewards & Redemptions - Ford Guest Experience - Sales / Service NPS Lead - Ford Commitment Program - Model e CX...

  • Wfm Service Desk Analyst

    hace 2 meses

    Naucalpan, México AT&T Mexico A tiempo completo

    (Bilingual-English) WFM Service Desk Analyst **At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.** As a (Bilingual-English) WFM Service Desk Analyst you will be...

  • Service Desk Analyst

    hace 3 semanas

    Naucalpan, México Ivonne A tiempo completo

    Importante empresa solicita**:SERVICE DESK ANALYST** **Ingles conversacional indispensable** **Lugar de trabajo**:Oficina / Home office **Actividades**: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat, solucion de problemas y documentacion de estos, trabajos de forma remota. **Experiência**: - 1 año como...

  • Customer Service

    hace 3 semanas

    Naucalpan, México Nex A tiempo completo

    **Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...

  • Customer Service

    hace 2 meses

    Naucalpan, México Nex A tiempo completo

    **Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**: Customer service Excel: Avanzado Responsabilidades:Responsable del área de Customer service para los segmentos de Open Market e Industrial - Quejas y atención del número 800 - Coching telefónico Elevar la productividad del área. - Ciclo OTC desde order taking al invoice. -...

  • Customer Service

    hace 3 semanas

    Naucalpan, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: Customer Service Agent "Home office" **Actividades**: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Dar solucion de problemas y documentacion de forma remota. **Conocimientos**:Outlook, atencion al cliente y microsoft sharepoint **Ofrecemos**: - $16,000 brutos mensuales con opcion de bono de...

  • Customer Service Representative

    hace 1 semana

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** Are you passionate about caring for others? Are you looking to join a company offering a variety of career paths and growth opportunities? If so, Ford Credit may be a great company for you to join. At Ford Credit, we believe that every customer deserves an exceptional automotive...

  • Customer Service Representative

    hace 3 semanas

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** **_Fully remote schedule_** We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction....

  • Customer Service Representative

    hace 7 días

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and **1** more*** **BE THE FIRST TO APPLY** *** **_Fully remote schedule_** We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction....

  • Customer Service

    hace 3 semanas

    Naucalpan, México strategias SA DE CV A tiempo completo

    **Importante empresa solicita Customer Service presencial** **Zona a Laborar **:Naucalpan de Juárez, Méx. **Actividades**: Dar soporte tecnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat, solución de problemas y documentación de estos, trabajos de forma remota. **Horario**: Lunes a Viernes de con turno de 8 horas de 7:00am...

  • Customer Service Representative

    hace 1 semana

    Naucalpan, México Ford de México A tiempo completo

    Mexico City, MEX, Mexico **and** **1** **more** *** (On-site) **BE THE FIRST TO APPLY** *** **Hybrid schedule** We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer...

  • Service Desk Analyst

    hace 1 semana

    Naucalpan de Juárez, México JM A tiempo completo

    Importante empresa solicita SERVICE DESK ANALYSTRequisitos:- Ingles conversacional indispensable C1: Escolaridad bachillerato concluido o licenciatura trunco o estudiando Conocimiento outlook, atención al cliente y microsoft sharepoint Experiência1 año como customer service, 3 a 5 años como service analyst o soporte tecnico IT Contar con buen internet y...

  • Automotive Service Technical Support Analyst

    hace 3 semanas

    Naucalpan, México Ford Motor Company A tiempo completo

    Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...

  • Service Desk Analyst

    hace 2 semanas

    Naucalpan, México JM Group A tiempo completo

    Solicito: - **Service Desk Analyst**_ - **Actividades**:_ - Dar soporte tecnico a clientes de Estados Unidos via telefonica - Correo electronico o chat - Solucion de problemas y documentacion de estos - Tabajos de forma remota - **Ofrecemos**:_ Sueldo: $14,800 mensuales - Prestaciones de ley - Fondo de ahorro - Vales de despensa - Vales de...

  • Customer Service Agent

    hace 2 semanas

    Naucalpan, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: - **Customer Service Agent**_ Actividades: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Solucion de problemas y documentacion de estos - Trabajos de forma remota. **Ofrecemos**: - $15,000 brutos mensuales - Prestaciones de ley - Fondo de ahorro - Envio de equipo de trabajo (demora en llegar...

  • Customer Service

    hace 3 semanas

    Naucalpan, México JM A tiempo completo

    Importante empresa de seguros solocita **CUSTOMER SERVICE** **Requisitos**: - Indispensable ingles avanzado - Bachillerato concluido, licenciatura trunco o estudiando - Conocimiento de outlook, atencion al cliente y microsoft sharepoint - Experiência min. de1 año en call center bilingüe o costumer service **Actividades**: - Contacto entre los clientes...

  • Wfm Service Desk Analyst

    hace 1 semana

    Naucalpan de Juárez, México AT&T Mexico A tiempo completo

    (Bilingual-English) WFM Service Desk AnalystAt AT&T we ́re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.As a (Bilingual-English) WFM Service Desk Analyst you will be responsible...

  • Customer Service

    hace 2 meses

    Naucalpan, México A y G fiscal SA de CV A tiempo completo

    **Importante empresa solicita**: - Customer service _ **Zona a laborar**: Lomas de Tecamachalco, Naucalpan. **Requisitos**: - Facilidad de palabra - Preparatoria terminada. - Conocimiento en servicio y atención al cliente - 1 año de experiência en el puesto. - Ingles avanzado indispensable **Actividades**: - Atención al cliente - Reporte de...

  • Service/cx Analyst

    hace 4 semanas

    Naucalpan, México Ford Motor Company A tiempo completo

    **The Role**: Regional Support for Parts & Service and CX needs. **Your Impact**: **Roles & Responsibilities** - Parts Backorders - CLP requests (Support Specialists) - Reporting / Analytics (CX and P&S) - Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R) - Labor Rate Requests (support SPM) - Data Issues Resolution - FordProtect & Warranty...