![Ford Motor Company](https://media.trabajo.org/img/noimg.jpg)
Cx Performance Zone Analyst
hace 4 semanas
**The Role**:
Remote point of contact for Dealers within a Region with Small Volumes
**Your Impact**:
**Roles & Responsibilities**
- Mobile Service
- Pickup & Delivery
- Online Service Reservations / GXP
- Ford Pass Rewards & Redemptions
- Ford Guest Experience
- Sales / Service NPS Lead
- Ford Commitment Program
- Model e CX Implementation
- FCP Exception Requests
**What You'll Need**:
**Experience, Background & Requirements**
- Bachelor’s Degree in Marketing, Finance, or other Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and dealership financial statements/sales and profit forecasts
**-2+ years of experience in Sales related jobs**
**- **Strong communication skills in English (both written and verbal)
**Competencies & Skills**
- Strong interpersonal / leadership / organizational skills and competencies
- Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel
- Able to work independently, and with ambiguity
- Strong verbal and written English proficiency
- Experience in the Microsoft Office suite
- Ability to work with accuracy under pressures of time and workload
- Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, etc.)
- Ability to manage deadlines and timelines with multiple inputs and complexities
- Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust
- Extraordinary teamwork, collaborative skills and demonstrated behaviors
- Customer service mindset
**DISCLAIMER**:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability
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