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IT Specialist I
hace 4 meses
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Job Responsibilities:
- Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
- Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees
- The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
- Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices
- Basic printer support, Basic VOiP equipment, Support for mobile devices
- Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting.
- Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones
- Knowledge of support for Mobile devices, with focus on Android
- Basic Administration of windows 2003, 2008, 2012 Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
- Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
- Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
- Knowledge in network - LAN, WAN, functionality of switches, routers, firewalls and VPN
- Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.
- Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
- Provide support to VIP users with excellent communication and adherence to ITIL process.
- Responsible for all back-end IT administration located at the facility,
- Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
- Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
- Provide device installation, initial instructions on hardware/software and problem resolution.
- Provide excellent customer support for Desktops, laptops, mobile and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM. Harman will be responsible for warranty support. For replacement of equipment.
- Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support
- Ensure proper maintenance and operation of the data center and its components.
Basic Qualifications:
- Initiative
- Innovation
- Effective communication
- Adaptability
- Orientation to quality
- Customer orientation
- Orientation to profitability
- Management through processes and indicators
Preferred Qualifications:
- Leadership.
- Change Orientation.
- Collaboration.
- Judgment.
- Result Driven.
- Analytical.
- Problem solving skills.
- SAP Knowledge
Eligibility Requirements:
- 3 years of experience supporting companies with more than 30 physical and virtual Windows servers
- 1 to 2 years of experience in supporting transnational companies.
- Experience for negotiation with suppliers for 1 to 2 years.
- Proven experience for the development and execution of the data center's technological renewal strategy.
- Professional career related to information technologies.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.
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