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IT Support Specialist
hace 2 meses
About this Opportunity
We are seeking a highly skilled IT Support Specialist to join our team at Ericsson. As a key member of our technical support team, you will be responsible for providing comprehensive technical assistance for our Information and Communication Technology (ICT) systems, software, and hardware components.
Key Responsibilities
- Develop comprehensive training manuals and formulate other essential technical documents to ensure seamless knowledge transfer and documentation.
- Respond to technical queries through efficient communication channels, ensuring timely and accurate resolution of issues.
- Facilitate the logging of tickets for incidents and service requests on behalf of IT users, ensuring prompt attention to technical issues.
- Conduct technical training for IT users, empowering them with the necessary skills to effectively utilize our ICT systems.
Required Skills
- IT Support and Maintenance
- Computer Hardware and Software Management
- Microsoft Windows and Office Suite
- Asset Management and Computing
- Performance Tuning and Optimization
What We Offer
As an IT Support Specialist at Ericsson, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the delivery of cutting-edge ICT solutions. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
