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IT Support Specialist
hace 2 meses
At Wood Mackenzie Inc., we are seeking a skilled IT Specialist to join our Application Support team. As a key member of our IT Services group, you will provide 1st line entry point to the WM Technology group, covering incident triage on a rota for both client-facing and internal systems, escalation and communication with technical teams in WM Technology, the Product organization and other IT Services groups.
The ideal candidate will have a strong understanding of IT concepts, including databases and web applications, and be comfortable with automating repetitive tasks and improving existing processes. You will also have excellent communication skills, with the ability to build and maintain relationships across a global team.
Main Responsibilities:
- Provide first level support on requests and incidents coming in to the WM Technology teams.
- Maintain and drive a high quality of service to users of the Applications both internal and external.
- Provide training on internal systems to business users.
- Promote awareness and proactiveness within the team to ensure high level of application stability and availability.
- Develop procedures and best practice to provide products, content, tools, models or analytics to internal/external clients.
- Provide process excellence and organisational skills to the business.
Key Competencies:
- Issue identification, problem solving and analysis.
- Client focused.
- Communication skills.
- Building and Maintaining Relationships.
- Collaboration.
- Efficiency Focused.
- Prioritisation Reporting.
About Us:
At Wood Mackenzie Inc., we are committed to operational excellence and are seeking a skilled IT Specialist to join our Application Support team. If you are a self-disciplined, hard working, curious, trustworthy, humble, and truthful individual who is passionate about delivering high-quality IT services, we encourage you to apply.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this exciting opportunity, please submit your application.
