![1840 & Company](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
hace 1 semana
**Description**:
We are seeking a talented Customer Service Representative to join our client's team. As a Customer Service Representative, you will be responsible for providing exceptional service to customers, handling inquiries, troubleshooting issues, and maintaining strong customer relationships.
**Responsibilities**:
- Data entry of orders
- Professionally handle incoming requests promptly and thoroughly
- Process customer orders by compiling and sorting information and establishing entry priorities
- Resolve product and service problems by clarifying the customer’s complaint; determine the cause of the problem and following up to ensure resolution
- Record details of inquiries, comments and complaints
- Understand each customer’s needs to building strong long-term relationships
- Provide general administrative and customer service support for all departments
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Have the technical knowledge to help a customer troubleshoot their website, API and data feed
- Call customers to inform them of new products and promotions
**Requirements**:
- A minimum of 2 years of experience in a customer service role, preferably within the distribution, retail, or manufacturing sectors.
- Excellent written, verbal, and interpersonal communication abilities.
- Demonstrable strong customer service skills.
- Exceptional organizational abilities, attention to detail, and time management skills.
- Fluent in both English and Spanish, in both written and spoken forms.
- Must possess your own laptop/desktop that meets the following minimum qualifications:
- Processor: Core i5 or higher
- RAM: 8GB or higher
- Must have a reliable internet connection with the following bandwidth requirements:
- Minimum Download Speed: 6 Mbps
- Minimum Upload Speed: 5 Mbps
- A quiet, private place in your home where you can work without background noise and interruption
**Benefits**:
- Flexible work hours
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- Work from home
- No commute time
- No dress code (unless there’s a meeting)
- Eco-friendly work lifestyle
- Exposure to multicultural team
- Potential for long-term engagement
- Improved work-life balance
**About 1840 & Company**:
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
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