Customer Service Representative
hace 4 semanas
**Descripción del empleo**
Do you desire to work remotely for United States, Canadien, and UK-based companies?
We are looking for English Speaking Mexico-base to work in various roles across North America and Europe.
Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard time zones, and similarity in work ethic, Tele-Help delivers the people and skills U.S companies require.
**The Role**:
Customer Service Representative
**Responsibilities**:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**Experience**:
**Three or more years in Customer Service Representative**, ability to speak directly with Clients, face to face or on video.
**Requirements**:
Advanced English.
Computer with webcam, mic, and strong wifi
A quite a place to work and presentable for client video calls
Tipo de puesto: Tiempo completo
Sueldo: $13,000.00 al mes
Experiência:
- Customer Service Representative: 3 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
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