Customer Care Representative Associate
hace 2 semanas
To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_ _x000D_ Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements. Provides current package updates and basic follow-up activity in available computer systems. Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests. Assists in the resolution of customer complaints. Determines existence of service failures and requests refunds within established limits. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.
High School Degree / Equivalent. Good general typing skills required. Must be computer literate. Clear and articulate speaking voice. Excellent human relations, communication, and telephones etiquette skills. Must successfully complete the Reading, Listening and Math Sections of the Basic Skills Test. Ability to understand English as determined by results on TOEIC exam-450 points. Ability to work variable shifts.
Interesados ingresar Currpiculum, Carta de Intención, Toeic vigente 450 puntos
Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
-
Associate Customer Care-
hace 1 mes
Tlahuac, México First Advantage A tiempo completo**Responsibilities**: - Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue. - De-escalation of client frustration is a key responsibility of the agent. Calls are...
-
Customer Care Representative Associate
hace 4 semanas
Tlahuac, México FedEx Express LAC A tiempo completoInvolves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks. **Position Overview**: Perform the following activities under close supervision: - Answer incoming calls...
-
Customer Care Executive
hace 1 mes
Tlahuac, México Freelance para diversas empresas A tiempo completo**Vacante para la empresa Freelance para diversas empresas en Benito Juárez, Ciudad de México**: **Customer care executive forwarder**: Empresa de servicios de transportación de carga consolidada Marítima y Terrestre Solicita: Customer Care executive **Requisitos**: Escolaridad: Lic. Negocios internacionales, Relaciones internacionales, Comercio...
-
Customer Service Representative
hace 1 semana
Tlahuac, México Evolve CX A tiempo completoCustomer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...
-
Premier Customer Care Representative Senior
hace 1 mes
Tlahuac, México FedEx Express LAC A tiempo completoCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
-
Customer Care Executive Forwarder
hace 1 mes
Tlahuac, México consultoría Polanco A tiempo completoCustomer care executive forwarder Empresa de servicios de transportación de carga consolidada Marítima y Terrestre Solicita: Customer Care executive **Requisitos**: Escolaridad: Lic. Negocios internacionales, Relaciones internacionales, Comercio Exterior o carreras a fin Experiência de 1 a 2 años en como Customer Service en forwarders, agencias...
-
Customer Care Professional
hace 1 día
Tlahuac, México Avantor A tiempo completoThe Opportunity: Avantor is looking for a dedicated Customer Service Representative. This position is located onsite in Mexico City, MX near The World Trade Center. This is an intermediate-level position. The primary purpose of this position is to answer routine questions and issues from external or internal customers. Frequently escalates more complex...
-
Customer Care Agent
hace 4 semanas
Tlahuac, México Urbvan A tiempo completo**Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...
-
Customer Experience Associate
hace 1 mes
Tlahuac, México Sagan A tiempo completo**Position: Customer Experience Associate** **Location**:Remote (MST Timezone) **Work Schedule**:Monday to Friday, 8:00 AM to 4:00 PM (MST) **About Us**: Our company is a leading provider of high-quality trailers, committed to delivering exceptional customer service. We are currently seeking a dedicated Customer Experience Associate to join our team...
-
Customer Care Agent
hace 1 mes
Tlahuac, México Urbvan A tiempo completoDescripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...
-
Customer Care Agent
hace 1 mes
Tlahuac, México Urbvan A tiempo completoDescripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...
-
Customer Service Representative
hace 2 semanas
Tlahuac, México UPM A tiempo completoWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees...
-
Customer Service Associate
hace 4 semanas
Tlahuac, México Marken A tiempo completo**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - Monitor all shipments on a daily basis to ensure that shipments are collected and...
-
Customer Support Representative
hace 1 semana
Tlahuac, México Cargobase A tiempo completoCargobase is looking for a **Customer Support Representative **to help us build a center of excellence in Mexico. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Tlahuac, México FedEx Express LAC A tiempo completoProvide specialized, enhanced, pro-active service to top accounts. Analyze and resolve ongoing service problems for top accounts._x000D_ _x000D_ Serve as direct contact for top accounts and provide priority assistance for their requests. Respond to customer requests in a timely and efficient manner. Demonstrates independent decision-making abilities to...
-
Customer Care Trafico Aduanas
hace 1 mes
Tlahuac, México Freelance diversas empresas A tiempo completo**Vacante para la empresa Freelance diversas empresas en San Pedro de los Pinos - Benito Juárez, Ciudad de México**: Empresa de servicios Aduanales, busca fortalecer su equipo con tu experiência Solicitamos Ejecutivo Customer Care/ Trafico Aduanas Experiência en: Coordinar procesos de importación, exportación Procesos de transito interno...
-
On Site Medical Representative
hace 4 semanas
Tlahuac, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoHigh school or equivalent diploma - CPR course - Valid card evidencing successful completion of a first aid, CPR, and AED course from the American Heart Association or American Red Cross, or willingness to obtain it within four weeks of employment The On Site Medical Representative (OMR) will serve as the site’s medical representative in the FC. The OMR...
-
Customer Success Representative
hace 4 semanas
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive** **Customer Success/Client Management experience,** **Responsibilities**: - What are the primary responsibilities and accountabilities of this role? - Closes renewals and simple upsell opportunities for assigned accounts and/ or geography - Support low-touch customers with end-to-end renewal motion (supported by...
-
Customer Care Representative
hace 1 mes
Tlahuac, México FedEx Express LAC A tiempo completoImplica el contacto en línea y telefónico con clientes externos/internos dentro del área funcional y completar cualquier administración relacionada. Descripción de Puesto General: Bajo supervición general realiza las siguientes tareas: - Funciona como contacto directo para cuentas especiales y brindar asistencia prioritaria para sus solicitudes. -...
-
Customer Care Representative
hace 1 mes
Tlahuac, México FedEx Express LAC A tiempo completoConocimientos, Experiência y Habilidades requeridas: Preparatoria terminada o equivalente. Licenciatura preferente. Experiência previa en servicio al cliente. Excelentes habilidades de captura requeridas. Conocimientos de computación. Voz clara y bien articulada. Excelentes relaciones humanas, habilidades de comunicación y de etiqueta telefónica....