Area Delivery Leader, Latam
hace 6 meses
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft Industry Solutions** **helps ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services. We are focused on empowering customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in successful business outcomes, delighted customers, and accelerated consumption of products and services.
We are looking for an Area Delivery Leader in Latin America (LATAM), with a passion for developing high performing teams, delivering customer business value and proven ability to drive innovation and high-quality delivery of services for our valued customers. If that’s you, this could be your next great career adventure
The Area Delivery Leader (ADL) is responsible for leading a delivery consulting organization of service professionals ensuring profitable and sustained high-quality delivery of services to customers. This role will be focused on our LATAM clients, including Mexico, Brazil and other focus areas. The role will work across industries, including a focus on FSI, Public Sector and Retail. You will be partnering with other areas of Microsoft to drive impact for our clients from Microsoft products. You will influence business strategy & financial results whilst being aligned to customer and area objectives. You will also focus the organizations’ priorities on Delivery Management including customer satisfaction, capacity management/workforce planning, deal proposals, quality pursuits, quality delivery and executive stakeholder management.
**Responsibilities**:
**People Management**
- Deliver success through empowerment and accountability of managers and individual contributors through modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes. Enable success across boundaries; Help the team adapt and learn. Coach team members to enable modern delivery skills and excellent written and oral communication skills.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
**Customer Focus**
- Creates a customer-centric culture within the practice that drives digital transformation through Microsoft products and ensures customer satisfaction at the practice level by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to customer experience.
- Holds accountability for portfolio, account, and financial management in presales and delivery. Owns strategic customer relationships. Leads direct engagements with customers and serves as a delivery sponsor for a select number of assigned customers.
- Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place.
- Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects).
- Brings an industry point of view to our clients that helps the teams understand the context of the implementation, how a client can achieve the most value and focus areas for delivery.
**Strategy**
- Works with the ISD sales leaders and Microsoft account leadership to establish an area strategy and sales to delivery goals.
- As needed, develops and executes a practice and assigned customer plan to achieve consumption metrics, revenue and margin targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal and external partners, and driving the Microsoft culture.
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