Customer Service Agent

hace 6 días


Desde casa, México Gordian Staffing A tiempo completo

**Gordian Staffing, A New Way of HR.**

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

**About our client**:
An industry-leading and fast-growing Association Management company that provides extraordinary services to different states around the United States and a unique opportunity for its team members to develop and grow their careers.

**We are looking for a **_**Customer Service Agent **_**to be the first point of contact and support the following activities**:

- Navigate various systems to field questions that callers may have regarding billing, statements, fees, HOA rules, repairs, and other property management-related inquiries.
- Document information from each call to keep the systems up to date.
- Become an HOA expert and understand each customer's needs to provide real, effective solutions and deliver extraordinary customer care.
- Build strong working relationships with internal and external partners through consistently effective communication and teamwork.
- Other duties as assigned.

**Work Schedule**:

- Monday to Friday_
- Regular Schedule: 10:00 a.m. to 7:00 p.m. CST MX
- Daylight saving in the USA: 9:00 a.m. to 6:00 p.m. CST MX

**We Offer**:

- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
- After the 3-month fixed-term contract, we add the following:_
- Minor medical insurance (Clinic may vary according to your city)
- Food vouchers (10% of the gross salary)
- Restaurant tickets (2,015 MXN pesos)
- Saving fund (8% of the gross salary)

**Minimum requirements**
- **MUST: Advanced English (Strong communication skills: writing and speaking).**:

- 2 years of experience in a call center for American Customers.
- Extraordinary customer service skills.
- Tech-savvy.
- Strong typing skills.

Pay: $16,000.00 - $18,000.00 per month

Application Question(s):

- What is your English level?
- Where are you located?
- What was your last salary?
- What are your gross salary expectations?
- How many years of customer service experience do you have?

Work Location: Remote



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