Technical Support Engineer

hace 2 semanas

Guadalajara, México Brightcove A tiempo completo

**About Brightcove**

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

**Position Overview**

Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.

**Qualifications and Required Experience**
- College degree (CS degree preferred).
- 5+ years work experience in online technical problem solving.
- Excellent communication skills and strong customer focus.
- Proven analytical / problem solving ability.
- Ability to communicate technical concepts clearly and effectively, both written and oral.
- Demonstrated ability to lead and manage initiatives to completion.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers.
- Demonstrated ability to learn new skills quickly.
- Ability to work independently and as a part of a team.
- Required to be flexible, detail oriented and organized with the ability to multitask.
- On-call availability.
- Availability for infrequent travel to visit customers on-site.

**Technical Experience**
- Strong technology background with a comprehensive knowledge of Internet, Mobile, and Digital Online Media technologies such as networking, servers, etc.
- Strong proficiency in front-end web-based technologies, including JavaScript, HTML, CSS.
- Proven experience with CDN services (Akamai, Limelight, Level3, etc).
- Proven experience with Cloud computing (AWS, S3, Cloudfront, etc).
- Proven experience with Online Advertising servers and implementation (VAST, DFP, Freewheel, etc).
- Familiarity and working knowledge of RESTful API use, data collection tools, developer support experience.

**Why you want to work for Brightcove**

Brightcove is the leading online video platform. Media companies, businesses, and organizations worldwide use Brightcove to publish and distribute video that reaches more than 135 million unique viewers every month. We've worked hard to create a company where talented, passionate people can thrive in a culture that values individual empowerment, excellence, and collaboration. Working at Brightcove gives you the chance to reshape how media is published and consumed worldwide while you develop your skills, grow your career, and have fun.

**Applications**

**Working at Brightcove**

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company's success. We offer competitive benefits and compensation packages.

This role is designated to be located in our brand new Guadalajara office which is in Puerta de Hierro, part of the metropolitan area of Guadalajara. We offer 3 work arrangements: 100% remote, hybrid, or onsite. The office has been designed with the latest technology, an open yet focused working space layout and employees enjoy access to stocked kitchens with daily catered lunches and social activities. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more to come
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or exp

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