Customer Quality Leader
hace 1 día
**Job Description Summary**: The Customer Quality Leader (CQL) is an advocate for GE Gas Power customers to ensure that the business understands customers’ priorities and is driving to satisfy their needs. The leader will partner with colleagues assigned to functional Quality (the global thread) to drive Quality improvements that have a positive impact on customer. An experienced agent of cultural change, this leader will be a strong influencer with a track-record of delivery.
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
**Roles and Responsibilities**
- Provide strong Quality leadership in support of business goals and objectives
- With the Region leadership team, build a Quality Culture throughout the organization - one where defects are not accepted, created, or passed-on.
- Serve as a change agent in institutionalizing Quality, Lean, and simplification methodologies, to drive effectiveness
- Coordinate cross-functional and operation Non-Conformance Reports (NCRs) completion
- Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
- Lead a regular operating rhythm around outage planning and customer facing metrics including trend analysis and improvement plans for Services Operations.
- Ensure specific customer Quality issues are captured through Quality Operations tools (NCR, CX surveys, HELP, Cost of Poor Quality, Customer Events) and track function issue resolution
- Own the Quality team’s relationship with specific prioritized customers, by country and/or by product
- Understand our customers’ greatest quality challenges And Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics
- Work collaboratively as a team with other Customer Quality Leaders to share workload and best practices as necessary
- Manage Customer HELP cases and ensure timely resolution of issues.
- Drive implementation of the Quality Management System, perform Audits, and drive compliance improvement and simplification of the QMS
- Constantly seek, share, and implement best practices
**Required Qualifications**
- University bachelor’s degree in engineering or other technical discipline.
- Significant operational experience (field service, supply chain, engineering, repairs, customer service, etc.)
- Significant experience in Oil & Gas or Energy industry.
- Significant experience in project management and continuous improvement.
- Willingness and ability to travel approximately 30% of the time on average (may include seasonal variability)
- Fluent in English
**Desired Characteristics**
- Strong customer orientation and willingness to promote customer interests
- Strong, proven previous leadership capabilities; leading teams (directly or indirectly) and driving change
- Proven ability to build relationships and influence stakeholders to become supporters
- Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
- Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
- A procedure mindset and ability to implement procedures and monitor compliance
- Strong analytical and quantitative skills. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts.
- Committed to process improvement
- Strong oral and written communication skills
- Strong interpersonal and team building skills
- Strong network within Gas Power Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage.
- Black Belt certification and/or a proven education or work history in statistical analysis of complex data and measurement systems.
- Master’s degree (MBA) or other advanced learning or equivalent experience
- Significant experience in quality roles and/or continuous improvement
**Additional Information**:
**Relocation Assistance Provided**:No
LI-Remote - This is a remote position
-
Program Quality Leader
hace 20 horas
Monterrey, México Faurecia A tiempo completo**Overall responsibilities and duties**: The Program Quality Leader represents the Customer Voice within the company and ensures the interface with the customer and internally with the others functions on quality matters. **The main missions of the role are**: - Identify the initial Program Quality objectives, built-up the quality management plan and...
-
Senior Quality Leader
hace 4 semanas
Monterrey, Nuevo León, México Abb Schweiz Ag A tiempo completoAs a key member of the ABB team in Apodaca, you will have the opportunity to drive quality excellence and contribute to the company's mission to empower sustainable solutions. Your role will involve supporting the deployment of the quality strategy for a local organizational unit, encompassing quality culture, systems, tools, and competent teams aimed at...
-
Quality Assurance Leader
hace 4 semanas
Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completoAbout Schneider Electric GruppeWe are a leading company in the industry, known for our innovative approach and commitment to quality. Our dynamic team is seeking a skilled Quality Assurance Leader to join us.Job SummaryThis position involves leading the Quality System in the Customer Care Center and partnering with the Continuous Improvement Leaders to...
-
Customer Quality Assurance Expert
hace 3 semanas
Monterrey, Nuevo León, México Schneider Electric Gruppe A tiempo completoAbout UsSchneider Electric Gruppe is a leading provider of innovative solutions for energy management and automation.Job SummaryWe are seeking a highly skilled Customer Quality Assurance Leader to join our dynamic team. As a key member of our organization, you will be responsible for shaping and implementing an innovative quality strategy that drives...
-
Customer Quality Representative
hace 6 días
Monterrey, México AO Consulting Group A tiempo completoExperience 3 years as On-site Customer Quality Representative (Tier 1) Bachelor degree on Industrial, Mechanical, Mechatronic Engineering or related Fluent English language **Technical Skills** Core tools (Control Plan, SPC, PFMEA, MSA, APQP) GD&T Customer portals MRP software IATF 16949 Problem solving methodologies (8D, Ishikawa, 5 Why) ESD Customer...
-
Quality Assurance
hace 1 día
Monterrey, México Segoso Caribbean A tiempo completoSequium Asset Solutions, a national leader in the ARM industry, has an exciting opportunity for a **Quality Assurance Manager**, who is a dynamic energetic critical thinker prepared to utilize innovative techniques to design, improve and maintain quality assurance processes for one of the most exciting and fastest growing companies in the industry. We have...
-
Material Planner Leader
hace 7 meses
Monterrey, México ABB A tiempo completo**Material Planner Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Customer Experience Leader
hace 1 mes
Monterrey, Nuevo León, México Contactpoint 360 A tiempo completoAbout ContactPoint 360We are a fast-growing BPO that believes in empowering our employees to deliver exceptional work. At ContactPoint 360, we foster a culture of innovation and empathy, where our coworkers become essential partners in driving customer satisfaction.Our unique approach has earned us a reputation as one of the fastest-growing BPOs worldwide....
-
Customer Service
hace 19 horas
Monterrey, México TLAKAMEH RYS A tiempo completoNuestro cliente es una importante empresa automotriz que busca Customer Quality Service **Requisitos**: Lic. Concluida ingles Bilingüe 100 % Conocimiento de portales de Ford y BMW Atención remota a clientes y seguimiento a problemas de calidad Core tolls, IATF VDA Tipo de puesto: Tiempo completo Salario: $30,000.00 - $38,000.00 al...
-
Customer Contact Quality Engineer
hace 1 día
Monterrey, México Terex Corporation A tiempo completoJob Description: Customer Contact Quality Engineer Qualifications: - Knowledge in Attention to Customer complaints for units located on the field providing initial response-containment and root cause analysis with corrective actions to solve quality problems - Administration of KPI metrics to evaluate Customer Satisfaction and guide local team to solve...
-
Continuous Improvement Leader
hace 7 meses
Monterrey, México ABB A tiempo completo**Continuous Improvement Leader - Customer Experience**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Quality Manager
hace 7 meses
Monterrey, México Emprego MX A tiempo completoDescripción y detalle de las actividades Responsibilities - Develop/implement standardized production and quality standards - Compliance with the Quality Management System, promote best practices in the organization. - Collaborate in meeting the company's productivity objectives Monitor and communicate product quality trends. - Leader of the organization's...
-
Quality Systems Coordinator
hace 2 meses
Monterrey, Nuevo León, México Dana Incorporated A tiempo completoDana Incorporated Quality Assurance SpecialistDana Incorporated is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies.**Job Purpose:**Coordinate the Quality Personnel of the plant Quality Auditors, Quality Technicians, and Quality Engineers in their charge through developing, implementing, and improving...
-
Electrical Quality Strategist
hace 2 meses
Monterrey, Nuevo León, México Schneider Electric A tiempo completoJob OverviewSchneider Electric, a leading global company, is searching for an Electrical Quality Strategist to join our team. This role plays a crucial part in ensuring the quality and reliability of our products, driving customer satisfaction, and shaping the future of electrical engineering.About the RoleThe Electrical Quality Strategist will be...
-
Customer Experience Quality Assurance Specialist
hace 2 meses
Monterrey, Nuevo León, México Resultscx A tiempo completoJob Description:We are seeking a highly skilled Quality Assurance Analyst to join our team at ResultsCX.As a Quality Assurance Analyst, you will actively participate in internal and external client listening/calibration sessions to ensure thorough understanding of the programs they support, goals, and client standards. You will utilize existing tools and...
-
Customer Advanced Quality Engineer
hace 7 meses
Monterrey, México Aptiv plc A tiempo completoThis will be a Customer Advanced Quality Engineer (CAQE) for AS&UX product development programs from the initial business sourcing stage to high-volume stable production. **Your Role**: - Analyze customer requirements during the sourcing phase to identify and resolve quality, manufacturing, and warranty gaps. - Lead APQP execution to achieve on-time...
-
Team Leader, Mcc
hace 1 día
Monterrey, México Rockwell Automation A tiempo completoJob Description This role is responsible for leading an engineering team that provides custom low voltage motor control centers (LVMCC) based on customer specifications. The main responsibilities of this role are to review orders with engineers to map out order processing strategy and risk identification and mitigation plans. Final engineering output is...
-
Quality Team Lead
hace 7 meses
Monterrey, México Bosch Group A tiempo completo**Company Description** Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! The Quality Team Leader is responsible for Customer...
-
Quality Engineer Iii
hace 3 días
Monterrey, México The Manitowoc Company A tiempo completoHave you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a **Quality Engineer III **to join our team! **This position will be quality leader in designated focus factory or function. Responsible for daily tactical issues related to quality issues in functional area. Mentor/supervise...
-
Software Development Leader
hace 1 mes
Monterrey, Nuevo León, México Aptiv Plc A tiempo completoAptiv Plc is seeking an experienced Software Development Leader to lead a large-scale software delivery program with 500+ resources and $100m+ revenue.The ideal candidate will own every aspect of software delivery, working across multiple teams to orchestrate coherent integration and ensuring quality, timeline, and budget delivery.Key responsibilities...