Engineer Ii, Field Service

hace 3 meses

Ciudad de México Thermo Fisher Scientific A tiempo completo

Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.

You will become a part of the LATAM CAD Field Service team, servicing Beverage inspection systems and food inspection systems. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites in Mexico, Central America with opportunities to support colleagues within LATAM from time to time.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

**_ What will you do?_**
- Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs
- Solving a broad range of hardware and/or software problems of varying scope and complexity
- Coordinating your own work schedule with direct colleagues, service operations and management
- Instructing customers in the use of our instruments to ensure safe and effective customer operations
- Producing timely and accurate reports of your activities: service reports and expense reports
- Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
- Providing sales leads to account manager
- Providing feedback to support teams for correcting system documentation and updating procedures
- Who we are looking for:
- Experience in a Field service role or similar, with experience of on-site installation, upgrades, preventive maintenance, and system repairs.
- Experience in the carbonated beverage industry and Packaging Industry
- Experience in solving a broad range of hardware and/or software problems of varying scope and complexity.
- Analytical trouble shooting and problem-solving abilities.
- IT skills, including TCP/IP networking, Embedded Computer, hardware integration with skills in running your software to instruction integration.
- AutoCAD our similar software to development electrical and structural plans
- Driving license required
- Fluency in the English language

About Thermo Fisher Scientific

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