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Customer Return Specialist

hace 1 mes

Santa Fe, México Hewlett Packard Enterprise A tiempo completo

Customer Return Specialist

This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

**Who We Are**:
**How you'll make your mark**:
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

**About you**:

- Advanced English - REQUIRED
- Bachelor's Degree in business administration or computer science or equivalent education
- 2 - 4 years related experience in a telephone support position in a service or end-user support environment.
- Experience in the microcomputer industry.
- Portuguese
- Working knowledge of the field of Customer Relations.
- Verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

**Join us and make your mark**

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Additional Skills**:
**What We Can Offer You**:
**Health & Wellbeing**

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

**Personal & Professional Development**

**Diversity, Inclusion & Belonging**

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

**Let's Stay Connected**:
**Job**:
Services
**Job Level**:
Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.