Collections Resolution Analyst

hace 4 meses


Tlaquepaque, México Hewlett Packard A tiempo completo

**Responsibilities**:

- Leads the resolution of disputes with internal partners, ensuring effective communication and resolution.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customers.
- Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
- Initiates the dispute resolution process with internal partners and follows the issue to ensure resolution.
- Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
- Reviews and improves processes, providing proactive analysis to enhance team activities and tool usage.
- Conducts proactive research to identify opportunities for reducing manual work and improving overall efficiency in collections and dispute resolution processes.
- Conducts regular trainings and provides ongoing training for new and existing team members.

**Education and Experience Required**:

- First level university degree with a focus in Finance or Economics. MBA preferred.
- Typically 4-6 years of experience in Credit & Collections, internally.
- Experience in handling a Latin America portfolio, preferred.
- Automation skills and knowledge, preferred.

**Knowledge and Skills**:

- Strong written and verbal communication, negotiation, and conflict resolution skills.
- Excellent problem-solving and analytical skills.
- Proficiency in computer and technical skills
- Strong prioritization and adaptability skills.
- Solid understanding of risk mitigation tools.
- Advanced relationship-building and leadership skills.
- Comprehensive understanding of collection processes, financial principles, and channel partners.
- Advanced understanding of dispute management processes.
- Strong understanding of customers' internal payment processes and financial concepts.
- Data-driven decision-making abilities.
- Continuous improvement mindset and change management skills.
- Ability to conduct trainings and lead process improvement initiatives.
- Experience with developing and implementing best practices in collections and dispute resolution.



  • Tlaquepaque, México Hewlett Packard A tiempo completo

    The Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard is seeking an experienced Collections Resolution Expert to join its team. This role requires a strong understanding of financial principles, collection processes, and risk mitigation tools.


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. - Responsibilities:_ - Acts as a...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a LATAM Collections Analyst within our Global Indirect Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process...

  • Collections Analyst

    hace 7 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...

  • Collections Analyst

    hace 7 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    As a Collections Analyst within our Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow. **What will your day consist of?** - Building a strategic...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and...

  • Collections Analyst

    hace 7 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    In credit & collections you’ll learn negotiation skills that you won’t find in any financial organization. Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about. **_ Responsibilities: _** - Analyzes and researches customer receivables account delinquency...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. You are responsible to ensure team workload distribution,...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding...

  • Collections Analyst

    hace 7 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities**: - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer - Recognizes trends for non - payment and resolves the issues by engaging...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    As a Collections Analyst within our Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on how to improve HP and customer interlock and accelerating cash-flow. **What will your day consist of?** - Building a strategic...


  • Tlaquepaque, México Hewlett Packard A tiempo completo

    In credit & collections you’ll learn negotiation skills that you won’t find in any financial organization. Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about. **_ Responsibilities: _** - Analyzes and researches customer receivables account delinquency...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At Hewlett Packard, we're seeking a highly skilled Collections Strategy Lead to join our team in Latin America. This is an exciting opportunity for a seasoned professional to take on a challenging role and make a significant impact.The estimated annual salary for this position is around $90,000, based on industry standards and the cost of living in major...

  • Collection Analyst

    hace 4 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    Collection Analyst will be in charge of handling medium and large accounts for indirect Collections in the Latin America region. This is a customer face-oriented role, responsible for collecting open AR, addressing issues affecting cash collection. The role manages an access database for deficiency accounts and resolves discrepancies. The role negotiates...

  • Collections Analyst

    hace 6 meses


    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Responsibilities**: - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer - Recognizes trends for non - payment and resolves the issues by engaging...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About This RoleWe are seeking a highly skilled Digital Collections Specialist to join our team at Hewlett Packard.Job SummaryThis role is responsible for analyzing customer receivables account delinquency, determining communication methods to facilitate payment, and resolving disputes related to customer payment on delinquent accounts. The ideal candidate...