Dispute Resolution Specialist
hace 7 meses
As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. You are responsible to ensure team workload distribution, represent the team and organization in multiple projects, and are accountable towards team goals and execution. You are responsible for gathering input from other dispute resolution analysts to provide key information to stakeholders such as collections and finance.
**_ Responsibilities: _**
- Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations typically with a large or complex global business unit.
- Resolves complex operational issues that may arise from the end-to-end sales process (e.g., order status, dispute payment, invoice upload to customer portals, returns, and deliveries, invoicing, returns, and financial post
- sales programs).
- Identifies opportunities for process improvement and develops recommendations.
- Drives open dispute backlog management.
- Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
- Reviews performance metrics on a regular basis, provides narrative and inputs as requested and identifies opportunities for improvement.
- Contributes to priority projects with complex analyses and assists in developing recommendations.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Mentors junior-level staff.
- Coordinates, develops, and manages a Regulatory Trade Compliance program.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of experience in a supply chain function.
- Broker's license and/or 4-6 years of experience in a customs/global trade function.
**_ Knowledge and Skills: _**
- Strong understanding of supply chain processes (plan, source, make deliver).
- Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred.
- Experience in Accounts Payable or Collections is a plus.
- Knowledge of vendor portals is a plus (Ariba, Coupa, etc)
- Knowledge of financials tied to supply chain operations (invoices, credits, returns)
- Very strong analytical and data modeling skills.
- Very Strong communication and influencing skills; mastery in English and local language.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Extensive understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling.
- Good understanding of national and international trade requirements to align customs/trade function with business objectives.
Developed leadership skills including team-building and conflict resolution and management.
LI-POST
-
Dispute Resolution Analyst
hace 1 mes
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: As a Dispute Resolution Analyst for North America Direct Customer Operations, you are in charge of working alongside stakeholders (Collections, Customer Ops, Logistics, Customer Master, B2B team, etc) to investigate, and take corrective actions towards invoices that have been disputed by the customer. - Responsibilities:_ - Acts as a...
-
Confidential Dispute Resolution Expert
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAbout the RoleWe are seeking an experienced and skilled Dispute Resolution Analyst to join our team at Hewlett Packard. As a key member of our operations team, you will play a crucial role in resolving operational issues that may arise from the end-to-end sales process.Responsibilities:Act as a first point of contact for regular, on-going customer accounts...
-
Collections Resolution Analyst
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Responsibilities**: - Leads the resolution of disputes with internal partners, ensuring effective communication and resolution. - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment. - Resolves disputes related to customer payment on delinquent accounts and negotiates and...
-
Collections Resolution Analyst
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completoThe Collections Resolution Analyst will solve common and complex business issues within established guidelines and recommends appropriate alternatives for the Latin America region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitating information validation and team...
-
Digital Collections Specialist
hace 1 semana
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAbout This RoleWe are seeking a highly skilled Digital Collections Specialist to join our team at Hewlett Packard.Job SummaryThis role is responsible for analyzing customer receivables account delinquency, determining communication methods to facilitate payment, and resolving disputes related to customer payment on delinquent accounts. The ideal candidate...
-
Customer Experience Resolution Specialist
hace 1 semana
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoHewlett Packard is seeking a talented Customer Experience Resolution Specialist to join our team. In this role, you will play a critical part in ensuring that our customers receive exceptional service and support.Job Summary: As a Customer Experience Resolution Specialist, you will be responsible for handling customer complaints and resolving issues in a...
-
Financial Recovery Specialist
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryWe are seeking a skilled Financial Recovery Specialist to join our team at Hewlett Packard.About the RoleThis is a key position responsible for analyzing and researching customer receivables account delinquency, determining communication methods to facilitate payment, and resolving disputes related to customer payment on delinquent accounts. The...
-
Supply Chain Resolution Manager
hace 6 días
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoWe are seeking a highly skilled Supply Chain Resolution Manager to join our team at Hewlett Packard. As a key member of our North America Direct Customer Operations, you will play a crucial role in resolving disputes and ensuring smooth supply chain operations.Job Summary:The Supply Chain Resolution Manager will be responsible for investigating and resolving...
-
Accounts Receivable Specialist
hace 2 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoDiscover a challenging career opportunity at Arrow Electronics, Inc., a leading global provider of innovative solutions in the electronic components and enterprise computing sectors.About UsArrow Electronics is a Fortune 133 company with over 22,000 employees worldwide. We serve a broad range of markets, including telecommunications, information systems,...
-
Accounts Strategist
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAbout the Role: As a skilled Accounts Strategist at Hewlett Packard, you will play a critical role in analyzing customer receivables and determining effective communication methods to facilitate timely payments. Your expertise in dispute resolution, negotiation, and risk mitigation will be essential in ensuring seamless transactions.Responsibilities:Analyze...
-
Business Finance Specialist
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoWe are seeking a skilled Collections Analyst to join our team at Hewlett Packard.About the Role:The successful candidate will be responsible for building strategic relationships with customers, understanding their business models, and identifying challenges in the payment process. This includes sending consolidated account statements, logging disputes, and...
-
Senior Cash Flow Optimization Specialist
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoCompany Overview">Hewlett Packard is a leading technology company that operates in various markets worldwide. As a Collections Analyst, you will be part of our Collection Team, responsible for building strategic relationships with customers to improve their payment processes and accelerate cash flow.">Salary and Benefits">We offer a competitive salary range...
-
Collections Analyst
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment. - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer. - Recognizes trends for non - payment and resolves issues by engaging...
-
Financial Portfolio Specialist
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoThe Financial Portfolio Specialist at Hewlett Packard plays a pivotal role in the company's revenue cycle. This dynamic professional is responsible for analyzing customer receivables, identifying trends, and implementing strategies to minimize write-offs and bad debts.As an Accounts Receivable Expert, you will be the driving force behind resolving...
-
Latin America Collections Strategy Lead
hace 4 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAt Hewlett Packard, we're seeking a highly skilled Collections Strategy Lead to join our team in Latin America. This is an exciting opportunity for a seasoned professional to take on a challenging role and make a significant impact.The estimated annual salary for this position is around $90,000, based on industry standards and the cost of living in major...
-
Business Financial Analyst
hace 1 mes
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAt Hewlett Packard, we value diversity and inclusion. Our goal is to create a workplace where talent can thrive. As a Business Financial Analyst - Cash Flow Specialist within our Global Direct Collection Team, you will play a pivotal role in building strategic relationships with customers, understanding their business models, identifying challenges in the...
-
Collection Operations Specialist
hace 2 meses
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoAbout the Role:As a Collection Analyst at Hewlett Packard, you will be responsible for managing medium and large accounts for indirect Collections in the Latin America region.This is a customer-facing role that requires strong analytical and problem-solving skills to collect open AR, address issues affecting cash collection, and ensure timely payments.Key...
-
Cash Collection Analyst
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Analyzes and recommends customer credit limits based upon credit scores. - Investigates potential credit fraud and works closely with internal security and business partners to resolve. - Resolves credit issues independently. - Negotiates down payment with customers and HP sales staff to allow customer to purchase above their...
-
Collections Analyst
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Responsibilities**: - Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment - Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer - Recognizes trends for non - payment and resolves the issues by engaging...
-
Logistics Analyst
hace 7 meses
Tlaquepaque, México Hewlett Packard A tiempo completoApprentice includes students working at hp who are enrolled in apprenticeship programs in association with their university. Typically used in countries where specialized apprenticeship programs exist. College Interns are university students who are working at hp during their study or in summer breaks between university semesters. College Intern is only used...