Team Coach, Support Escalations

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to more than 200 team members across...

About Our Team:Samsara is a pioneering company in the Connected Operations Cloud, serving organizations that rely on physical operations to harness IoT data and develop actionable insights. Our team helps improve safety, efficiency, and sustainability in global industries, including agriculture, construction, field services, transportation, and...

About the RoleGigamon is seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to our end users and partners. This in-office position is based in Mexico City and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Key...

**What you’ll do**: - Act as single point of contact to lead high profile customer and partner escalations. - Network internally with Sales, Services and Engineering to clearly define the problems that brought the customer into escalation. Assure the internal cross functional team has complete awareness of the triggers that caused the escalation. -...

About the RoleWe are seeking a highly skilled and experienced Supervisor to lead our Level 1 Customer Support team. As a key member of our support team, you will be responsible for coaching and mentoring your team members, handling customer escalations, and overseeing the day-to-day operations of the team.Key ResponsibilitiesManage and monitor incoming...

Lionbridge Games is a team of forward-thinking professionals, passionate gamers, and detail-oriented experts. We deliver gaming experiences that exceed expectations without compromise.As a Senior Player Support Agent at Lionbridge Games, you will take on a leadership role within our support team. Your primary responsibility will be to provide expert...

Senior Escalations Specialist, Customer Care">This role is a part of Western Union’s technical support team for agencies in North America and Canada. As Senior Escalations Specialist, you will play a crucial role in ensuring the smooth operation of our clients’ hardware, software, and technology deployments.About the Role">Working on incidents and...

**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

Eaton's Corporate Sector division is seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.**Key Responsibilities:**- Provide direction and manage day-to-day functions of the Customer Care Technical Support Center.- Work closely with support management in various Eaton Care support locations, including...

Multiplica Talent is looking for you! We are a human resources consulting company focused on recruiting digital and technology talent. We are excited to meet an Agile Coach who can help guide teams towards Agile methodologies and support the growth and improvement of the company. As an Agile Coach, you will collaborate with employees at all levels and roles,...

**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

Sr Team Leader MX-DF-Mexico DF **Description**:** What You’ll Be Doing** The Senior Team Leader is primarily responsible for the day-to-day leadership and performance of a team of agents and lead agents in the Customer Relationship Center (CRC). The Senior Team Leader will direct, supervise, evaluate and coach their direct reports ensuring an exceptional...

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

**Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first-class...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

**RH**:Omar Gonzalez** **Location**:Aguascalientes/CDMX** **Industry - Sector: CPRD** **What you’ll do?** - **Business support, product management, IT teams, to identify work improvements Planning and organization, identification of areas of improvement in current business processes Planning and organizing activities according to identified areas of...

About StripeStripe is a financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This means you have an opportunity to put the global economy within everyone's reach while doing...

About the RoleAs a Product Support Team Lead at Stripe, you will be responsible for leading a team of Operations Associates in resolving complex user issues, providing exceptional user experience, and contributing to overall user satisfaction.Key ResponsibilitiesGuide your team in troubleshooting and solving external user issuesManage the operational...