Game Support Team Lead

hace 1 mes


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

Lionbridge Games is a team of forward-thinking professionals, passionate gamers, and detail-oriented experts. We deliver gaming experiences that exceed expectations without compromise.

As a Senior Player Support Agent at Lionbridge Games, you will take on a leadership role within our support team. Your primary responsibility will be to provide expert assistance to players, resolve complex issues, and optimize our support processes.

Key Responsibilities:

• Provide high-level support to players, addressing technical challenges and escalated cases with a polite, professional, and empathetic approach.

• Collaborate with the support team to prioritize and manage support tickets and escalations, ensuring timely resolution and excellent player experience.

• Identify recurring player issues and share insights with the development department to inform improvements.

• Contribute to the creation of support resources, including FAQs, tutorials, and troubleshooting guides.

• Stay up-to-date on game updates, changes, and known issues to provide accurate information.

• Mentor junior support agents, assisting with their training and development to ensure seamless knowledge transfer.

Requirements:

• Strong communication and interpersonal skills.

• Extensive gaming knowledge and deep understanding of game mechanics.

• Proven experience in a player support or customer service role.

• Advanced technical proficiency and ability to troubleshoot complex gaming issues.

• High school diploma or equivalent; relevant certifications or coursework are a plus.

• Excellent written and verbal English communication skills.

Benefits:

We offer a competitive salary of $22,500.00, commensurate with your experience and qualifications. As a member of our team, you will have opportunities for growth, professional development, and collaboration with like-minded individuals who share your passion for gaming.



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