HR Manager

hace 1 mes

Monterrey, México ANDX A tiempo completo

**Goals**:
**Additional Responsibilities**:

- Provide consultation on issues related to legal and procedural compliance, employee relations, and performance management
- Work closely with the business and employees to improve work relationships, build morale, increase employee commitment, engagement, productivity and retention
- Maintain strong relationships and communication with managers to keep abreast of employee relations concerns with aim to collaboratively resolve any issues
- Support the development and implementation of HR related initiatives, policies, procedures and best practices
- Actively participates in key leadership meetings of the assigned client groups
- Partner with client group to improve HR practices, process decisions and programs
- Administer country wide employee benefits programs
- Manage all disability claims and health and safety matters for designated client groups
- Provide guidance and advice on all queries relating to HR policies and practices
- Maintain an understanding of legal and regulatory requirements, ensuring full legal compliance to protect the interests of the employees and the Company

Skills & Experience
- Minimum 3 years progressive Human Resources experience, preferably as a Generalist
- Bachelor degree with concentration in business/Human Resources or equivalent work experience required
- Previous work experience within a call center is an asset
- Strong working knowledge of all applicable employment laws
- Demonstrated interpersonal and communication skills to effectively deal with multiple stakeholders
- Ability to diagnose complex employee relations issues
- Comfortable with change and managing to tight timelines
- Proficient consulting, coaching, and collaboration skills
- Proven ability to influence and build credible and effective relationships with all levels and across both the business and HR
- Sound analytical, problem solving and negotiation skills with an ability to understand broad Human Resource issues and resolve conflict situations in a diplomatic manner
- Results-oriented, highly organized and have a demonstrated ability to handle multiple priorities
- Excellent facilitation/presentation skills

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