Technical Support Engineer, Enterprise

hace 6 meses


City, México Outreach A tiempo completo

**About the Team**

As a member of the Technical Support Engineering Team, we are the front line at Outreach who interact with more customers than anyone else in the company. We are the face of Outreach and own that we are the voice of the customer. We are driven to recognize patterns and champion results - whether they be process updates, product investments or training for our own team. But every pattern begins with one conversation - and we have the commitment, empathy, urgency and expertise to meet every interaction with the respect everyone deserves.

**The Role**
- The Technical Support Engineer is the face of Outreach and the voice of the customer. You help customers get their business back on track and advocate to help them achieve their goals. This role will give you the opportunity to be an expert in all things Outreach and be the point of contact for our customers when they need help. As a Technical Support Engineer on the Enterprise team, you will be supporting our Enterprise customers.

**Location**
- We are looking to fill this position in Mexico City. This is a hybrid position with at least 3 days per week in the office.

**Your Daily Adventures Will Include**:

- Working both independently and as a team, in a fast paced environment, directly with our customers
- Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
- Collaborating with teams across different departments
- Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio

**Our Vision of You**:

- 1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
- You have a demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers
- You have a high attention to detail and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again
- You have experience supporting Enterprise level customers with an expectation of high touch, white glove service
- You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process
- Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
- We are seeking customer obsessed individuals with technology support and customer facing expertise to provide differentiated support services for the Outreach Platform
- Able to work independently and make decisions. Demonstrate ability to manage priorities in a fast-paced environment
- You embody our core values: Play full out, Operate from a mindset of abundance, Win impeccably, Elevate the customer and Rally the culture



  • Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...


  • City, México Glia Technologies A tiempo completo

    **About Glia**: Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with...


  • Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager to work with our customers’ creative and transformative spirit of innovation across all...


  • City, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Technical Support Engineer** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 1 - Mexico City Mexico City, Mexico


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 Mexico City, Mexico Technical Support Engineer 2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements The Lenovo Infrastructure Solutions Group (ISG) Premium Services Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem isolation skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best...


  • Mexico City Alia Integrando Talento A tiempo completo

    A leading IT services company that helps businesses monitor and support cloud and data services infrastructure networks, is looking for its next Technical Support Engineer.Requirements:5 years of Techincal Support Experience in either networking or security Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...

  • Support Engineer

    hace 5 meses


    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying,...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...

  • Support Engineer

    hace 6 meses


    Mexico City Altair Engineering A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Technical Support Engineer - Data Analytics We are looking for a committed and high-performing Support Engineer to join our customer success team in Mexico City , strengthening our approach to deliver value and business success in a complex enterprise application environment. ...


  • City, México RGF A tiempo completo

    **Location**: City **Salary**: SGD 5k to 6k **Function**: Internal IT **Job Description**: **Our Client's Service/Product**: Support real-time operating platform **The Responsibilities**: ・Address technical questions from clients on the operation of the ICONICS Suite of software and products ・Document all calls as cases into the company Salesforce CRM...


  • City, México PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...

  • Technical Support Mgmt

    hace 6 meses


    Mexico City Fortinet A tiempo completo

    Job Duties: Provide first-level supervision to a group to Level 1 - Level 3 support engineers, managing workload, response, resolution, and quality. Monitor and manage support engineer queues and escalate issues as necessary. Ensure SLA´s are honored and premium support accounts are managed properly. Perform case reviews and provide 1:1 monthly feedback to...


  • Mexico City Cisco A tiempo completo

    What You'll Do? Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having a highly developed passion for driving improvement? If so, then Cisco’s Server Virtualization support team seeks you! As an engineer in the Technical Assistance Center (TAC), you'd work...


  • Mexico City Datadog A tiempo completo

    Technical Support Engineer 2 (Portuguese Speaking) Mexico City, Mexico We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate...