Lead Sales Trainer
hace 5 meses
**Overview**:
As a Call Center Training Lead, you play a critical role in ensuring the success and efficiency of our call center operations through comprehensive training and support. You are responsible for training and assisting agents to ensure they have the skills, knowledge, and confidence needed to deliver exceptional customer service. Additionally, you handle both voice and non-voice tasks to maintain a deep understanding of call center operations.
**Key Responsibilities**:
- Conduct training sessions for new hires, focusing on product knowledge, customer service skills, and call center procedures.
- Provide ongoing coaching and support to agents to help them improve their performance and meet targets.
- Develop training materials, including presentations, job aids, and simulations, to enhance learning effectiveness.
- Collaborate with the Training Supervisor to identify training needs and develop strategies to address them.
- Assist call center agents with challenging customer interactions, providing guidance on handling difficult situations effectively.
- Serve as a resource for agents, answering questions and providing on-the-job support as needed.
- Conduct side-by-side coaching sessions with agents to observe their performance and provide feedback for improvement.
- Maintain accurate records of training activities, including attendance, performance evaluations, and feedback.
- Generate reports on training effectiveness and agent performance to track progress and identify areas for improvement.
- Document best practices and frequently asked questions to facilitate knowledge sharing among agents.
- Handle both voice and non-voice tasks to maintain proficiency in call center operations.
- Adhere to call center protocols and quality standards while interacting with customers and processing transactions.
- Proactively identify opportunities to enhance training programs and materials based on feedback from agents and supervisors.
- Participate in quality calibration sessions to ensure alignment between training and quality assurance initiatives.
- Stay updated on industry trends and best practices in call center training and customer service.
- Work closely with the Training Supervisor and other team members to ensure consistency in training delivery and messaging.
- Collaborate with Quality Assurance and Call Center Leadership to address training needs and improve overall performance.
- Participate in meetings and discussions to provide input on training-related topics and initiatives.
**Qualifications**:
- High school diploma or equivalent (Bachelor's degree preferred).
- Minimum of 2 years of experience in a call center environment, with at least 1 year in a training or coaching role.
- Strong communication and interpersonal skills.
- Ability to adapt training techniques to accommodate different learning styles.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
**WOW Qualifications**:
- Certification in Training and Development or Customer Service (e.g., ASTD Certified Professional in Learning and Performance - CPLP, ICMI Certified Customer Service Manager).
- Experience with training software and multimedia tools.
- Knowledge of call center technologies, including CRM systems and telephony software.
Pay: $9,400.00 - $11,000.00 per month
Application Question(s):
**Experience**:
- Sales Training: 3 years (required)
- B2B sales: 3 years (required)
**Language**:
- English (required)
Work Location: Remote
-
Bpo Sales Trainer
hace 5 meses
Desde casa, México 411 Locals A tiempo completoEmpower Your Sales Team, Elevate Your Revenue: Join us as we seek a dynamic Sales Trainer to ignite passion, sharpen skills, and drive unprecedented success! **Function** Sales Trainer is responsible for the Training & Development of New Hires to perform the Sales Function jobs (Opener/CLoser/FTB/IB) for the Sales Department. **Primary...
-
Inside Sales Trainer
hace 5 meses
Desde casa, México HostPapa A tiempo completo**Position Summary** This position is responsible for the successful coaching of a team of Sales Consultants, focusing on selling products and services to our customers. As an **Inside Sales Trainer**, you will work closely with the Sales Manager to motivate and coach sales team members to drive quality results. **What you’ll do**: - Provide one-on-one...
-
Sales Lead Manager
hace 5 meses
Desde casa, México Alpine & Trust Properties A tiempo completo**Position Title: Real Estate Lead Manager** **ABOUT US**: We are one of the top Real Estate Investment Firms in South Florida. We are a dynamic and fast-growing firm consisting of producing energetic and positive people. Our senior management and staff are specialists in acquiring and selling investment properties throughout the entire state of Florida. We...
-
Sales Lead Generator
hace 2 meses
Desde casa, México WeWhiten A tiempo completo**About Us**: We Whiten is a leading provider of professional teeth whitening services, dedicated to delivering brighter, more confident smiles. As we continue to grow, we are seeking a talented Sales Representative to help us connect with clients by booking teeth whitening sessions for incoming leads from our website and social media programs. We are...
-
Inside Sales Representative
hace 5 meses
Desde casa, México Lot Squared Development A tiempo completoDo you - Enjoy talking to people on the phone all day?! - Want to earn pay with uncapped commissions?! - Work from home as part of an awesome sales team?! If so, then we have an opportunity for you! We are looking for a **Inside Sales Representative & Lead Qualifier** to join our team immediately. As a real estate developer, we source our own projects...
-
Sales Development Representative Lead
hace 6 meses
Desde casa, México Spendbase A tiempo completo**Join Spendbase as a Sales Development Representative Lead - LATAM!** **Spendbase** is an international startup seeking a highly motivated and experienced professional to join our team as the Head of Regional Sales in the LATAM region. We are an AI-powered platform dedicated to helping companies optimize their spending on SaaS, cloud services, and...
-
Sales Supervisor
hace 1 semana
Desde casa, México Detail Cleaning Services A tiempo completoLead with Excellence - Shape the Future of Sales at Detail Cleaning Services! Empower, Guide, and Inspire a Dynamic Sales Team to Achieve Unmatched Results. **Benefits of Joining Detail Cleaning Services as a Sales Team Supervisor**: - Competitive Salary. - Flexible Work Schedule to Fit Your Lifestyle. - Leadership Development and Continuous Training...
-
Lead Medical Sales Rep
hace 3 meses
Desde casa, México Elite Vein Clinic A tiempo completo**We are a naturopathic clinic with the mission to help individuals live their best life!** We have helped hundreds of patients eliminate their pain, increase their energy, and resolve their anxiety. We pride ourselves on providing premium patient-centered service, in a fun close-knit environment. We utilize a data-driven approach to diagnosis and...
-
Sales Development Representative + Lead Gen
hace 2 meses
Desde casa, México Wing Assistant A tiempo completo**Sales Development Representative + Lead Generation (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Bilingual Sales Development Representative...
-
Sales Agent/ Lead Converter
hace 6 meses
Desde casa, México Mac & Fulton Talent Partners A tiempo completo**US-Based Immigration Law Firm Job Posting**:Life-Changing Opportunity **Position: Sales Agent/ Lead Converter** **Location**: Virtual Contractor (Full-time) **Salary**: $12K MXN/month plus Performance Bonus ($1k USD/mo if you hit target) **Requirements**: Good internet connection, positive attitude, and MUST LOVE talking to people Our client, a...
-
Part-time Sales Lead Generator
hace 5 meses
Desde casa, México Spoken Learning A tiempo completo**Join Our Team as a Part Time Sales Lead Generator!** Are you passionate about connecting people with opportunities that can transform their lives? Do you thrive in a high-energy environment where multitasking and proactive engagement are key? Are you skilled in using social media platforms to reach and engage audiences effectively? If you find yourself...
-
Sales Lead Specialist
hace 1 mes
Desde casa, México MMC Home Solutions, LLC A tiempo completo**Lead Specialist - Make an Impact & Boost Your Earnings!** - Join Our High-Energy, Fast-Paced Team at MMC Home Solutions, LLC!_ **Do you love the thrill of connecting with people over the phone?** Are you the kind of person who thrives on achieving goals, enjoys making a difference with every call, and is ready to handle challenges head-on? If you bring...
-
Sales Representative
hace 2 meses
Desde casa, México Codebay A tiempo completo**Notes**: Working Hours: USA Central / USA Eastern time zone **Skills**: **Responsibilities**: Conduct outbound prospecting activities to identify potential customers for our cloud consulting services that may include Microsoft, Cisco and Pure Storage Qualify leads to ensure they meet our target customer profile and have a potential need for our...
-
Sales Supervisor
hace 5 meses
Desde casa, México TripleTen A tiempo completoTripleTen_ is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development,...
-
Sales Representative
hace 6 meses
Desde casa, México Sofia Health A tiempo completo**About Us**: Sofia Health is a leading online platform dedicated to promoting holistic well-being by connecting consumers with a diverse range of wellness products and services. Our mission is to make wellness accessible and convenient, empowering individuals to prioritize their health and happiness. **Job Overview**: We are seeking a dynamic and...
-
Social Media Chat Sales Representative
hace 5 meses
Desde casa, México CHAT ASSASSINS A tiempo completo**Chat Assassins** works with premium personal brands. Our solutions consist of building their teams and systems that generate our clients more leads and sales. We are a premium service and hold ourselves to very high standards. Chat Assassins currently consist of 130+ team members with clients worldwide such as; USA, Canada, Australia, England, Japan, and...
-
Sales Representative
hace 5 meses
Desde casa, México Almarys A tiempo completo**Notes**: Working Hours: USA Central / USA Eastern time zone **Skills**: **Responsibilities**: Conduct outbound prospecting activities to identify potential customers for our cloud consulting services that may include Microsoft, Cisco and Pure Storage Qualify leads to ensure they meet our target customer profile and have a potential need for our...
-
Sales Representative
hace 2 meses
Desde casa, México Codebay A tiempo completo**Notes**: Working Hours: USA Central / USA Eastern time zone **Skills**: **Responsibilities**: Conduct outbound prospecting activities to identify potential customers for our cloud consulting services that may include Microsoft, Cisco and Pure Storage Qualify leads to ensure they meet our target customer profile and have a potential need for our...
-
Sales Associate
hace 5 meses
Desde casa, México Coastline Equity A tiempo completo**Summary & Objectives** As our Sales Associate, you will play a pivotal role in driving sales activities, developing strategies, and ensuring client satisfaction. Your responsibilities include proficiently executing lead prospecting strategies, overseeing customer information with advanced CRM tools, and coordinating with the Property Management Team for a...
-
Sales Development Representative
hace 6 meses
Desde casa, México Satellite Teams A tiempo completoWe require a Sales Development Representative for Satellite Teams **Objectives of this role** - Represent the company’s services, using comprehensive knowledge as well as market research to explain how our solutions meet customer needs - Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities -...