Field Service Representative

hace 2 semanas


Ciudad de México BOEING A tiempo completo

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Mexico Service Company** is looking for a **Field Service Representative** to support our airline customers from our Mexico City location.

**Position Responsibilities**:

- Provides airline operations support and maintains Boeing presence at customer location
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers
- Represents Boeing and customer on internal/external issues
- Identifies opportunities to leverage Boeing products and services
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements
- Develops and conducts targeted training
- Contributes to the development of strategy and support plan to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.
- Reviews customer maintenance operations/programs and provides recommendations to improve safety, efficiency and increase aircraft availability
- Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support
- Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary
- Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues
- Maintains location-specific data and provides customer reports for Boeing visibility
- Helps implement aircraft entry-into-service plans for new model deliveries
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

**Basic Qualifications (Required Skills/Experience)**:

- Must be legally able to work in Mexico
- Proficient in the Spanish and English languages
- Bachelor's degree (or higher), **or** an FAA/EASA Airframe & Powerplant (A&P) license or equivalent
- Experience coordinating technical solutions for airline customers
- Experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc)
- Ability to understand and communicate technical issues
- Availability to be on call 24x7 as required to support emergent airline customer requirements
- May be required to travel from assigned location both domestically and internationally 10% of the time to support local business and customer needs.

**Preferred Qualifications (Desired Skills/Experience)**:

- Bachelor´s degree in Engineering with aviation experience
- Experience working with airline customers
- 3+ years of experience coordinating technical solutions for airline customers
- 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc)
- 3+ years communicating technical issues
- 2+ years reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams
- Experience with MyBoeingFleet and Maintenance Performance Toolbox
- Experience with Boeing technical communications (BCS, SLs, MOM, etc).

**Typical **Education/Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc



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