Technical Customer Support

hace 2 semanas


Tlahuac, México Megaport A tiempo completo

**About Megaport**

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

**Our Team Culture**

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

**The Role**

This role is responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms, either in the form of technical support for our Customer Support Services (CSS) team members or directly with customers as the first escalation point.

**What You’ll Be Doing**:

- Coach Customer Support Specialist team members to develop technical knowledge and customer service skills and maintain personal knowledge of the technical nature, products, processes, and policies within Megaport.
- Ensuring all Service Level Agreements are met.
- Oversee training and documentation of products for the CSS team.
- Perform regular check-ins with the CSS team to provide feedback and support.
- Lead the team in the event of a customer facing Incident, including communication with internal stakeholders, coordinating team members on customer facing tasks and operating as the first level of escalation.
- Act as the first point of escalation for all customer-related issues.
- Provide accurate data analysis to the CNS leadership team to drive business-based decisions.
- Provide technical SME assistance to the team, this is a hands-on role
- Supervise day-to-day operations activities.

**What We Are Looking For**:

- Good knowledge of fundamental networking concepts.
- CCNA/JNCIA with work experience in network incident resolution or network infrastructure is required.
- A passion for innovation and technology.
- Excellent written and verbal communication skills.
- Ability to communicate with all levels of business and work with internal and external stakeholders to deliver exceptional customer service.
- Ability to solve complex technical problems.
- Innovative approach to problem-solving and incident resolution.
- Experience and understanding of fiber optic networks.
- Solution focus and a keen interest in process improvement, including documentation.
- Ability to work autonomously, in a semi-remote position, within a globally dispersed team environment.
- Strong work ethic.
- High attention to detail.
- Enjoys working as part of a team and is comfortable coaching others.

**What We Offer**
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program



  • Tlahuac, México Cambridge University Press & Assessment A tiempo completo

    Job Title: Tech Support Analyst **Salary**: Competitive Location: Mexico City, Mexico, Hybrid Contract: Permanent, Full Time Do you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press &...


  • Tlahuac, México SA technologies inc A tiempo completo

    Looking for a Customer support/Devops engineer Need someone technical but is more support-oriented First point of contact for customers - Helpdesk/service desk - Easters/central Jr-Midlevel Pay: From $10,000.00 per month **Language**: - English (required)


  • Tlahuac, México SAE Soluciones Avanzadas en Electrónica A tiempo completo

    **About the role** - Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance. - Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system. - Providing excellent customer service to the company's clients. - Collaborating effectively as part of a team and maintaining positive...


  • Tlahuac, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals. **Designation**:QA...


  • Tlahuac, México Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...


  • Tlahuac, México Nokia A tiempo completo

    IP Routing Technical Support Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...


  • Tlahuac, México NOKIA A tiempo completo

    IP Routing Technical Support Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...


  • Tlahuac, México Red Hat Software A tiempo completo

    About the job: Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Tech Support Team Lead

    hace 1 semana


    Tlahuac, México Upfluence A tiempo completo

    **Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: **About Upfluence** Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...


  • Tlahuac, México NOKIA A tiempo completo

    Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...


  • Tlahuac, México Oracle A tiempo completo

    **Qualifications** - 10+ years of Customer Experience Manager experience within Enterprise Software. - Cloud Technical knowledge - Experience within a Service Delivery environment - Executive Sponsorship & Collaboration - A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...


  • Tlahuac, México OPTUMUS MDT A tiempo completo

    About the Job Optumus MDT is a USA-based healthcare technology company. We are looking for an individual who has very strong problem-solving skills and a passion for cutting-edge innovations and technology within the world of healthcare technology. **Voice Recognition Support Technician (Bilingual)** **Responsibilities**: - Training: Training new and...


  • Tlahuac, México SAP A tiempo completo

    **We help the world run better** **#SAPECSCareers** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to...

  • Customer Support

    hace 4 semanas


    Tlahuac, México FactorRH A tiempo completo

    **Customer Support** **Objetivo del puesto**: Garantizar la atención y satisfacción del cliente de los productos de contabilidad y facturación del modelo SaaS, asegurando el cumplimiento de las regulaciones en México. **Educación**: Lic. en Administración de Empresas / Lic. Contaduría (o afín) de preferencia con titulo comprobable **Experiência...


  • Tlahuac, México Cisco Systems A tiempo completo

    **Why you'll love Cisco** We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic...


  • Tlahuac, México Jobs for Humanity A tiempo completo

    **Company Description** Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Nielsen - At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...

  • Customer Care Support

    hace 4 semanas


    Tlahuac, México Freelance diversas empresas A tiempo completo

    **Vacante para la empresa Freelance diversas empresas en Benito Juárez, Ciudad de México**: Empresa 100% Mexicana dedicada a Servicios de Consolidación de carga a nível internacional Solicita:Empresa 100% Mexicana dedicada a Servicios de Consolidación de carga a nível internacional Solicita: Customer Support Assistant Escolaridad: Licenciatura en...

  • Customer Care Analyst I

    hace 4 semanas


    Tlahuac, México Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...


  • Tlahuac, México Praxis A tiempo completo

    **PRAXIS **is a leading company that seeks to strengthen companies through the use of specialized methodologies and tools and with a focus on consulting, integration, outsourcing, and systems development. WORK HYBRID in Queretaro **Join Santander Technology & Operations as a Murex Support Product Owner in Mexico! ** **Role Overview**: As a Murex Support...