Customer Experience Manager

**Responsibilities**: - Responsible for all reporting and analysis for Customer Centric metrics including Key Performance Indicators (KPI) and Complaints across all customer interaction points and for all business segments. - Focuses on outlier and summary reporting across all channels to multiple management and solution teams supporting complaint deep dive...

**Position: Customer Experience Associate** **Location**:Remote (MST Timezone) **Work Schedule**:Monday to Friday, 8:00 AM to 4:00 PM (MST) **About Us**: Our company is a leading provider of high-quality trailers, committed to delivering exceptional customer service. We are currently seeking a dedicated Customer Experience Associate to join our team...

**About the Role*** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. The role's responsibilities is to ensure every aspect of our customer support processes is designed with our customers, and our budget, in mind -...

**Vacante para la empresa Green Concept en Álvaro Obregón, Ciudad de México**: **CONSULTOR CUSTOMER EXPERIENCE** **PERFIL DEL PUESTO** Buscamos profesionales, brillantes, altamente motivados, con liderazgo natural y ganas de comprometerse a largo plazo con su desarrollo profesional en La Empresa. **Experiência en consultoría de customer experience,...

**Descripción**: Cognodata, empresa líder en el sector Customer Science, Customer Experience y Advanced Analytics, dedicada a la generación de resultados de negocio mediante la gestión avanzada de la información de clientes, requiere un consultor experto en Customer Experience para el desarrollo de proyectos de experiência de clientes en un retail...

**Misión del Puesto**: Gestionar los programas de experiência del huésped y colaborador que mide la lealtad (NPS) y la experiência para conocer las expectativas y necesidades de forma continua a través de encuestas u otros canales para detectar oportunidades y fortalezas de las marcas de Posadas (Midscale & Upscale) y generar iniciativas y análisis...

**Senior Engagement Manager** **Location**:Mexico City **Hybrid work!** **Company Description** Volteo Digital provides expert-led, end-to-end implementation and consulting services, nearshore managed services, training programs, and ServiceNow-authorized talent placement to help clients maximize their investment in the ServiceNow...

**Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

CUSTOMER SUPPORT MANAGER AIRBUS HELICOPTERS MEXICO Buscamos una persona para cubrir la posición Customer Support Manager / Area: Mexico cuyo objetivo es prospectar, promocionar, y desarrollar las ventas y el negocio comercial de Soporte y Servicios de Airbus Helicopters México en la zona del Bajío y Norte de México, y asegurar una óptima...

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 7+ years of general experience - Solid understanding/background from Last mile operations - English Fluency - 3+ Years as people manager Job summary About Amazon At Amazon, we're working...

**Position Summary**: - The client is a growing organization and is looking for a Principal Product Manager who will lead a core area of our customer facing experience by owning the product development lifecycle. In this specific role, you will work closely with our Engineering, Design, Research, Data, Operations, and other teams across the company to...

Job Description Who we're looking for Our **Technical Account Managers (TAM)** become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our...

**Job Title: Call Center Manager - Latam** **Location**:Remote (CST Timezone) **Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage) **Key Responsibilities**: **Team Leadership and Management**: - Lead and inspire a team of call center representatives to achieve performance targets and...

**We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

**Senior Engineering Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

At Kids2, we’re really good at what we do. And when we’re great at our jobs, we help parents be great at their jobs. Parenting is demanding, and that’s where we come in. We want to reimagine how brands can make it easier for early stage parents - not by just selling them products, but by providing holistic solutions that transcend borders, categories...

**About the Role** At Uber, the Digital Experience Products Insights and Rollouts team is at the forefront of delivering magical user experiences through intuitive, efficient, and innovative self-support services, all while maximizing the efficiency of contact center agents with thoughtful investments. As a Senior Program Manager within this dynamic team,...

**About the Role** As the Program Manager for Policy Harmonization within the LATAM Product Insights & Roll-out initiative, your role is to actively streamline and strengthen customer support policies, ensuring they are both globally applicable and sensitive to local needs regarding regulations, competition, and market dynamics. By leveraging data and...

**Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - Monitor all shipments on a daily basis to ensure that shipments are collected and...