Customer Support Associate

hace 2 semanas


Tlahuac, México Jobs for Humanity A tiempo completo

**Company Description**

Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: Nielsen
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

**Scope of this role**
- Responsibilities
- Provide world-class support to customers for requests, issues, questions, concerns or enhancements
- Ability to utilize tools like Salesforce to log tickets and then project manage the process internally with cross-functional teams and externally with all client stakeholders
- Troubleshoot external/internal client issues and then escalate to internal and external stakeholders as needed
- Investigate and suggest potential resolutions, workarounds, and tips for optimal use
- Stay updated on industry trends and technological advancements and emerging digital support techniques
- Experience in Quality Assurance or Software Testing is beneficial

About the role
- This position will initially require an **on-site **training schedule with the potential to eventually become hybrid or fully remote.
- Our Mexico City Nielsen office is located at Av. Javier Barros Sierra 555-Piso 7 y 8, Santa Fe, Zedec Sta Fé, Álvaro Obregón, 11510 Ciudad de México, CDMX

**Qualifications**:

- Bilingual: Fluent in both English and Spanish
- High school diploma or equivalent; some college education is a plus
- Proven experience in a customer service or support role
- Strong analytical and problem-solving skills
- Ability to handle a high volume of customer interactions in a fast-paced environment

**About Nielsen



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