Guest Service Representative

hace 6 meses

Colonia Polanco, México Marriott International, Inc A tiempo completo

**Job Number** 24051673

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Welcome to our family**

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

**The impact you’ll make**

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

**What you’ll do**
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages

**Perks you deserve**

We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs

**What we’re looking for**
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**You’re welcomed here**

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

  • Guest Service Representative

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24100556 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Guest Service Representative

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24032025 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Guest Service Expert

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24081609 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Supervisor-guest Service

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23199356 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Representative Late Night

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24083051 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Bienvenido a nuestra familia** Como...

  • Supervisor-guest Service

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24022112 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que...

  • Customer Service Representative

    hace 6 meses

    Colonia Polanco, México Progressive Automations A tiempo completo

    Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation (see Progressive Desk and Progressive Bed subsidiary). We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable...

  • Customer Service Representative

    hace 6 meses

    Colonia Polanco, México HILTI A tiempo completo

    **¿Qué estamos buscando?**: Dentro de nuestro equipo de nuestro equipo de Customer Service para atender el mercado de México, estamos buscando una nueva persona apasionada de la atención al cliente y la organización de actividades de manera remota **¿Qué es HILTI?**: Hilti es donde la innovación está mejorando la productividad, la seguridad y la...

  • Mgr-front Office Ii

    hace 2 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**24188098 **Job Category**Rooms & Guest Services Operations **Location**W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico, 11560 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of responsibility include...

  • Runner-at Your Service

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24041811 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Runner-at Your Service

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24024172 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Mgr-restaurant

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24079977 **Job Category** Food and Beverage & Culinary **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if applicable....

  • Restaurant Manager

    hace 4 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24140059 **Job Category** Food and Beverage & Culinary **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if applicable....

  • Director of Rooms

    hace 3 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24167664 **Job Category** Rooms & Guest Services Operations **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Rooms department....

  • Mgr-front Desk

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24102255 **Job Category** Rooms & Guest Services Operations **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Executive Chef

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23211365 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Accountable for overall success of the daily kitchen...

  • Mgr-food & Beverage Ii-a

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24072853 **Job Category** Food and Beverage & Culinary **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for all the food and beverage operations, which includes all...

  • Mgr-beverage

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24022300 **Job Category** Food and Beverage & Culinary **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for beverage operations and staff on a daily basis. Areas of...

  • Mgr-quality

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24035197 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality assurance...

  • Asstmgr-food & Beverage I

    hace 6 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24072856 **Job Category** Food and Beverage & Culinary **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and beverage/culinary operations. Oversees...