Guest Service Representative

hace 2 semanas

Colonia Polanco, México Marriott International, Inc A tiempo completo

**Job Number** 24100556

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Representative

    hace 1 semana

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24051673 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Guest Service Representative

    hace 1 semana

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24032025 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Guest Service Expert

    hace 2 semanas

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24081609 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Supervisor-guest Service

    hace 4 semanas

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24022112 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Supervisor-guest Service

    hace 3 días

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23199356 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Agent

    hace 2 semanas

    Colonia Polanco, México Operadora de Servicios Especializados Consultiarh S.A. de C.V. A tiempo completo

    Dear Guest Service Agent-Front Desk, we are pleased to share the following job posting where we are sure you will be happy in an international hotel culture for the next opening. Please be so kind as to read the job title and share your resume in this platform. This is a new position for start up in September 23´ The interview will be on...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)**: - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)** - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** - Experiência en Customer Service / Customer Care / Atención a Clientes a sector corporativos y/o empresas. - Idioma**:Inglés Avanzado (INDISPENSABLE)** - Capacidad de análisis. - Capacidad de realizar múltiples tareas. - Manejo de Excel - Escolaridad:...

  • Guest Service Representative

    hace 4 días

    Polanco, Ciudad de México Marriott International, Inc A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you...

  • Customer Service Representative

    hace 4 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Internacional solicita: Buscamos tu talento como: **CUSTOMER SERVICE REPRESENTATIVE** Disponibilidad Inmediata **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service y/o atención a clientes a sector corporativos, asistencia de soporte a...

  • Customer Service Representative

    hace 2 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    ¡Somos la empresa líder en Background Screening con presencia a nível internacional! Buscamos tu talento como: **CUSTOMER SERVICE REPRESENTATIVE (SERVICIOS)** - **URGENTE**_ **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service y/o atención a clientes a sector corporativos,...

  • Customer Service Representative

    hace 3 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    ¡Empresa líder en Background Screening a nível Internacional! Buscamos tu talento como: - **CUSTOMER SERVICE REPRESENTATIVE - SECTOR CORPORATIVO**_ - Idioma: Bilingüe / INGLES AVANZADO - Horario: Lunes a Viernes 9:00 a 18:00 hrs - Zona de trabajo: Oficina Polanco - cerca metro Auditorio o metrobús Campo Marte - Escolaridad: Lic.trunca o terminada -...

  • Bilingual Customer Service Representative

    hace 1 mes

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios solicita: **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SECTOR EMPRESAS** - **URGENTE**_ **Actividades**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado a...

  • Customer Service Representative

    hace 3 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    ¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE REPRESENTATIVE - SECTOR CORPORATIVO** Disponibilidad Inmediata **Funciones a realizar**: - Asistencia de soporte a clientes vía remota - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas -...

  • Customer Service Representative

    hace 3 semanas

    Colonia Polanco, México MultiLatin Background Screening A tiempo completo

    ¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE REPRESENTATIVE - SECTOR CORPORATIVO** Disponibilidad Inmediata **Funciones a realizar**: - Asistencia de soporte a clientes vía remota - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas -...

  • Guest Service Representative

    hace 3 días

    Polanco, Ciudad de México Marriott International, Inc A tiempo completo

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementBienvenido a nuestra familiaComo líder a nível mundial en la industria de viajes, no hay...

  • Guest Service Representative Late Night

    hace 2 semanas

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24083051 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Bienvenido a nuestra familia** Como...

  • Supervisor-guest Service

    hace 2 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 24022112 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que...

  • Customer Service Representative

    hace 3 días

    Polanco, Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Internacional solicita:Buscamos tu talento como:CUSTOMER SERVICE REPRESENTATIVEDisponibilidad InmediataRequisitos: Licenciatura trunca o Terminada 3 años de experiência desempeñándose como customer care, customer service y/o atención a clientes a sector corporativos, asistencia de soporte a clientes mediante vía...